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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42761 Views
  • 66 replies
  • 25 likes
  • 42761 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878157 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878157 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26409 Views
  • 4 replies
  • 0 likes
  • 26409 Views
  • 4 replies
  • 0 likes

playlist recommendations not changing

I'm trying Spotify for the first time on the 30-day trial. Liking it so far. I'm having an issue with recommendations.After wandering around in the Android app, I noticed that I could navigate to Your Library/Playlists/My playlist name/ and scroll al...

  • Casual Listener
  • I'm trying Spotify for the first time on the 30-day trial. Liking it so far. I'm having an issue with recommendations. After wandering around in the Android app, I noticed that I could navigate to Y...
  • Kaaltet
  • Casual Listener
  • 11466 Views
  • 2 replies
  • 6 likes
  • 11466 Views
  • 2 replies
  • 6 likes

Shuffle and repeat are automatically canceled

When switching from a Playlist to other playback mode (radio, daily mix etc) shuffle and repeat are automatically deselected. From a PC you can force them back on again but on an android device it is not possible. They are replaced with like/dislike....

  • Regular
  • When switching from a Playlist to other playback mode (radio, daily mix etc) shuffle and repeat are automatically deselected. From a PC you can force them back on again but on an android device it is...
  • the1pickle
  • Casual Listener
  • 734 Views
  • 2 replies
  • 0 likes
  • Android
    Connect
  • 734 Views
  • 2 replies
  • 0 likes

Album in wrong artist

The metal artist oceano's 2017 album is appearing in a latin rock group oceanos page instead of theirs on my phone and i dont know why

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  • Casual Listener
  • The metal artist oceano's 2017 album is appearing in a latin rock group oceanos page instead of theirs on my phone and i dont know why      
  • Joe
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Internet problem

Ok so I have this bug that kills me Everytime I openup spotify I play a song the internet doesn't work . everytime I have to restart my wifi (phone modem) and then after a certain amount of time it cutts off again . it pisses me off. Thx

  • Newbie
  • Ok so I have this bug that kills me  Everytime I openup spotify I play a song the internet doesn't work . everytime I have to restart my wifi (phone modem) and then after a certain amount of ti...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Spotify for Vivo V5

Hey guys how can I show spotify on my lock screen? I enabled it in the settings but it still doesnt show on my lock screen. Its been bugging me really. Appreciate those who will reply!

  • Newbie
  • Hey guys how can I show spotify on my lock screen? I enabled it in the settings but it still doesnt show on my lock screen. Its been bugging me really. Appreciate those who will reply! 
  • 567 Views
  • 0 replies
  • 1 likes
  • 567 Views
  • 0 replies
  • 1 likes

Conflit Spotify et vidéos via caméra Arlo de Netgear

Bonjour, j'utilise en même temps Spotify et une caméra de surveillance Arlo Q (de Netgear) sur une tablette Samsung Galaxy Tab A. Une fois que je dois mettre la caméra Arlo Q en "live", la musique via Spotify s'arrête. Je viens de contacter le helpde...

  • Casual Listener
  • Bonjour, j'utilise en même temps Spotify et une caméra de surveillance Arlo Q (de Netgear) sur une tablette Samsung Galaxy Tab A. Une fois que je dois mettre la caméra Arlo Q en "live", la musique vi...
  • phil585
  • Casual Listener
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Crossfade

I can't seem to get crossfade to work, I looked up how to get it to work and was told to try to turn off gapless but still I can't seem to get it to work?? Please help

  • Newbie
  • I can't seem to get crossfade to work, I looked up how to get it to work and was told to try to turn off gapless but still I can't seem to get it to work?? Please help 
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

amigos do facebook

Boa noiteNao consigo ver meus amigos do facebok no spotify, só para constar, tenho o premium famili. Tal problema diz: "Desculpe algo deu errado, srus amigos do facebook ainda nao estão no spotify. Convideo-os!"oque devo fazer para solucionar o probl...

  • Newbie
  • Boa noite Nao consigo ver meus amigos do facebok no spotify, só para constar, tenho o premium famili. Tal problema diz: "Desculpe algo deu errado, srus amigos do facebook ainda nao estão no spotify....
  • luasb3
  • Newbie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

App barely works. Fails to open regularly, takes 30 seconds to play music after selecting songs...

I have an unmodded LG G6. Spotify has always been a little buggy on it compared to my Galaxy S7 Edge, but now it barely works. Opening the app after restarting my phone is completely hit or miss. A download keeps getting triggered in my status bar, e...

  • Casual Listener
  • I have an unmodded LG G6. Spotify has always been a little buggy on it compared to my Galaxy S7 Edge, but now it barely works. Opening the app after restarting my phone is completely hit or miss. A d...
  • Joe
  • Community Legend
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Offline music on Android Wear

Still no offline music for Android Wear 2.0? Come on, Spotify!

  • Music Fan
  • Still no offline music for Android Wear 2.0? Come on, Spotify!
  • 692 Views
  • 0 replies
  • 7 likes
  • Android wearables
  • 692 Views
  • 0 replies
  • 7 likes

How can I disable casting to nearby devices?

When I'm listening to Spotify (and even when I'm not), I get a notice in my phone's status that says "Casting to ". There's a pause button and a mute button. The pause button (rather than play) makes it appear that I'm currently casting to this other...

  • Regular
  • When I'm listening to Spotify (and even when I'm not), I get a notice in my phone's status that says "Casting to <device name>". There's a pause button and a mute button. The pause button (rath...
  • Max123well009
  • Newbie
  • 39274 Views
  • 6 replies
  • 7 likes
  • 39274 Views
  • 6 replies
  • 7 likes

Music stops playing 15 sec after phone goes to sleep..but wait there's more

Quick bit of information, Nexus 5x running Android 8.0 with August 2017 security patch with Spotify 8.4.21.508. I have Spotify as "Not Optimized" under battery settings and I am not running any type of "Data Saver" options. I have also cleared cache/...

  • Newbie
  • Quick bit of information, Nexus 5x running Android 8.0 with August 2017 security patch with Spotify 8.4.21.508.  I have Spotify as "Not Optimized" under battery settings and I am not running any...
  • 754 Views
  • 0 replies
  • 0 likes
  • 754 Views
  • 0 replies
  • 0 likes

Spotify is dowloading without wifi.

Here are 2 screenshots. It happens randomly.

  • Newbie
  • Here are 2 screenshots. It happens randomly.
  • Joe
  • Community Legend
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

Unavailable songs

Hey guys,I have a problem with downloading songs on my Android Phone. I recently put all the physical CDs I have on my computer. Then I went to preferences and add them to the "Local files" section, with success. I modified a few songs to match the s...

  • Newbie
  • Hey guys, I have a problem with downloading songs on my Android Phone.   I recently put all the physical CDs I have on my computer. Then I went to preferences and add them to the "Local files...
  • 361 Views
  • 0 replies
  • 1 likes
  • 361 Views
  • 0 replies
  • 1 likes

all my list are gone blank

all i know is i had a account on auto pay.then i didnt have spotify.so i paid 9.99 and now all my play list is gone?it says soptify saves your ist well how do i get them back? why dont they have a phone you can call

  • Visitor
  • all i know is i had a account on auto pay.then i didnt have spotify.so i paid  9.99 and now all my play list is gone?it says soptify saves your ist well how do i get them back? why dont they hav...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Downloaded albums deleted

I had approx 20 albums downloaded so I can go offline and still listen to my music. Guess what? One day out of nothing these albums were no longer available in offline mode, no longer appeared to be downloaded. The only downloaded content were the pl...

  • Newbie
  • I had approx 20 albums downloaded so I can go offline and still listen to my music. Guess what? One day out of nothing these albums were no longer available in offline mode, no longer appeared to be ...
  • michiel1995
  • Casual Listener
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Deletes and re-downloads entire library

This morning my app deleted and then re-downloaded my entire library -- over cellular. I left the "download over cellular" option on because I use it occasionally and I expected that any decision to download would be mine, and not that of a buggy app...

  • Casual Listener
  • This morning my app deleted and then re-downloaded my entire library -- over cellular. I left the "download over cellular" option on because I use it occasionally and I expected that any decision to ...
  • kusuri
  • Casual Listener
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Non trovo la canzone

Non riesco a trovare la canzone zweistellige haftstrafen di capital Bra..

  • Newbie
  • Non riesco a trovare la canzone zweistellige haftstrafen di capital Bra..
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Solved!! Problem with download songs

Hi, well i started to download my music and then turn off my wi-fi and don't let me hear the music! I want to know why? I already pay for that, they say if i pay and download i don't need Internet to play so whats going on?

  • Casual Listener
  • Hi, well i started to download my music and then turn off my wi-fi and don't let me hear the music! I want to know why? I already pay for that, they say if i pay and download i don't need Internet to...
  • Villaleblanc
  • Casual Listener
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Wi-Fi issues

Wi-Fi connects - browsing works, videos play on YouTube, however when it comes to Spotify my playlist appear but the songs are greyed out and a "no internet connection" appears at the bottom. All works fine with 4g cellular but Wi-Fi is giving me fit...

  • Newbie
  • Wi-Fi connects - browsing works, videos play on YouTube, however when it comes to Spotify my playlist appear but the songs are greyed out and a "no internet connection" appears at the bottom. All wor...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes