Announcements
Happy Values Week! Today we celebrate Fun in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 67099 Views
  • 68 replies
  • 26 likes
  • 67099 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28924 Views
  • 5 replies
  • 0 likes
  • 28924 Views
  • 5 replies
  • 0 likes

Folder for the skin files

Does anyone know where the stock Spotify skin (wallpaper) files are stored on an Android device? The purple one looks really good on the blue LG G6. Thx!

  • Newbie
  • Does anyone know where the stock Spotify skin (wallpaper) files are stored on an Android device? The purple one looks really good on the blue LG G6. Thx!
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Superuser Contribution Gear S3 LTE - Spotify not working on LTE when remotely connected to Phone.

I'm not sure why this keeps happening. I have downloaded the songs to the watch but when I try to play them it shows "Wifi connection lost. Switching to LTE/4g" and nothing ever happens. Just that error each time. It works fine when bluetooth is conn...

  • Casual Listener
  • I'm not sure why this keeps happening. I have downloaded the songs to the watch but when I try to play them it shows "Wifi connection lost. Switching to LTE/4g" and nothing ever happens. Just that er...
  • LivexLaughxLove
  • Casual Listener
  • 703 Views
  • 1 replies
  • 0 likes
  • 703 Views
  • 1 replies
  • 0 likes

Spotify Android App Language

Hi guys, I am using Android 7.1.1 with local language setup as: 1. Portuguese (Portugal)2. Portuguese (Brazil) With this setup my app language is translated into English when it should be in Portuguese (Brazil) - 2nd on my list. I know that there is ...

  • Newbie
  • Hi guys,   I am using Android 7.1.1 with local language setup as:    1. Portuguese (Portugal) 2. Portuguese (Brazil)   With this setup my app language is translated into En...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

Ability to see which of my playlists a song is in

I just updated Spotify this morning and now in my song Library I'm missing the last 2 months of songs of added from discover weekly.

  • Newbie
  • I just updated Spotify this morning and now in my song Library I'm missing the last 2 months of songs of added from discover weekly.
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Cant "Connect to Spotify" from Messenger for Group Playlists

Group Playlists on Facebook Messenger sounds like a great new feature, but I cant seem to Connect to Facebook. It just bring me to Spotify Settings.I originally signed up via Facebook, show on Facebook is ONI've cleared cashe and even re-installed Sp...

  • Casual Listener
  • Group Playlists on Facebook Messenger sounds like a great new feature, but I cant seem to Connect to Facebook. It just bring me to Spotify Settings. I originally signed up via Facebook, show on Face...
  • barbarrica
  • Newbie
  • 3736 Views
  • 4 replies
  • 2 likes
  • 3736 Views
  • 4 replies
  • 2 likes

Non esegue le canzone perfettamente

Sono cliente premium, ma ogni volta che provo ad ascoltare una musica ch sia offline o online, la musica si ferma, metto play e dopo di qualche secondo succede ancora. Ho già reinstallato l'applicazione ma il problema persiste. Cosa devo fare??? Graz...

  • Newbie
  • Sono cliente premium, ma ogni volta che provo ad ascoltare una musica ch sia offline o online, la musica si ferma, metto play e dopo di qualche secondo succede ancora. Ho già reinstallato l'applicazi...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Samsung S7 Issue w/ metadata and control using Bluetooth

Hello..I've just bought a Samsung galaxy s7 and for my sadness I discovered that my favorite app, spotify, doesn't work fine with the greatest concurrent of iPhone nowadays.. hard to accept! I used to use a Moto X connected via Bluetooth with my car ...

  • Newbie
  • Hello.. I've just bought a Samsung galaxy s7 and for my sadness I discovered that my favorite app, spotify, doesn't work fine with the greatest concurrent of iPhone nowadays.. hard to accept! I us...
  • ppjordan89
  • Newbie
  • 900 Views
  • 1 replies
  • 6 likes
  • 900 Views
  • 1 replies
  • 6 likes

Solved!! Shuffling albums not songs

For some reason when I shuffle an artist, spotify shuffles albums not songs. For example I have 2 Kings of Leon albums, I click play on KoL and select shuffle, hoping for all the songs, but instead it plays one album shuffled, then the next album shu...

  • Newbie
  • For some reason when I shuffle an artist, spotify shuffles albums not songs. For example I have 2 Kings of Leon albums, I click play on KoL and select shuffle, hoping for all the songs, but instead i...
  • Nico
  • Community Legend
  • 844 Views
  • 1 replies
  • 0 likes
  • 844 Views
  • 1 replies
  • 0 likes

unavaliable musics

Hello, why i cant hear some musics from Pabllo Vittar?The musics dont starts and i'm premium.I want hear !!!!This artistas donr appears for me,some albums.Please help.

  • Newbie
  • Hello, why i cant hear some musics from Pabllo Vittar? The musics dont starts and i'm premium. I want hear !!!! This artistas donr appears for me,some albums. Please help.
  • chelra
  • Gig Goer
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Advertisements with Spotify Premium?

I don't know why, but when I go to Rap Caviar or Rock This, ads show up, blocking the songs that were supposed to be there. Help!

  • Casual Listener
  • I don't know why, but when I go to Rap Caviar or Rock This, ads show up, blocking the songs that were supposed to be there. Help!
  • user-removed
  • Not applicable
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

How I block people from using my spotify??

I live in a student village and there are people connecting to my spotify with their PS4s and using my spotify!! How can I block them from connecting??

  • Casual Listener
  • I live in a student village and there are people connecting to my spotify with their PS4s and using my spotify!! How can I block them from connecting??
  • chelra
  • Gig Goer
  • 3112 Views
  • 3 replies
  • 0 likes
  • 3112 Views
  • 3 replies
  • 0 likes

Conexión offline problema.

Por error cerré sesión en Spotify en la aplicación, pero ahora que trato de iniciar sesión me aparece un mensaje en la pantalla que dice:"Tu conexión esta establecida en Modo Offline, conectate a Internet para poder conectarte a spotify" Ya intente c...

  • Newbie
  • Por error cerré sesión en Spotify en la aplicación, pero ahora que trato de iniciar sesión me aparece un mensaje en la pantalla que dice: "Tu conexión esta establecida en Modo Offline, conectate a I...
  • Vgsantosvg
  • Newbie
  • 3897 Views
  • 2 replies
  • 8 likes
  • 3897 Views
  • 2 replies
  • 8 likes

Solved!! is there a repeat button on android phones

I have a HTC desire HD and on my computer I have a repeat button which I use ALL the time but since I have gotten my replacement phone the repeat button hasn't been here and I was wondering of it still has one on the phone apps. Thanks

  • Casual Listener
  • I have a HTC desire HD and on my computer I have a repeat button which I use ALL the time but since I have gotten my replacement phone the repeat button hasn't been here and I was wondering of it sti...
  • Thebestperson12
  • Newbie
  • 15107 Views
  • 3 replies
  • 0 likes
  • 15107 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't sync local files

When I download my playlist to my android (Sony Experia ST27i) all my local files are unplayable. They do appear on the phone, but when I try to play them it says ''the song is not available''.One more thing: when I am on the computer, my phone won't...

  • Casual Listener
  • When I download my playlist to my android (Sony Experia ST27i) all my local files are unplayable. They do appear on the phone, but when I try to play them it says ''the song is not available''. One ...
  • elladowns
  • Newbie
  • 22882 Views
  • 46 replies
  • 4 likes
  • 22882 Views
  • 46 replies
  • 4 likes

Easier way to delete

Anyone knows an easier way to remove a music from a Playlist while it's being played? Otherwise, it's necessary to mind its name, go to the Playlist, edit, find it and only then delete. Am I wrong?

  • Casual Listener
  • Anyone knows an easier way to remove a music from a Playlist while it's being played? Otherwise, it's necessary to mind its name, go to the Playlist, edit, find it and only then delete. Am I wrong?
  • JamieSmall
  • Music Fan
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Notification on Samsung S8 stops Spotify on PC???

So... I play Spotify on my PC when in the office. And I play Spotify via bluetooth in the car. This has always happened intermittently, but recently, ALL OF THE TIME, when a notification comes in on my phone (WhatsApp, email, text, news alert... does...

  • Newbie
  • So... I play Spotify on my PC when in the office.  And I play Spotify via bluetooth in the car.  This has always happened intermittently, but recently, ALL OF THE TIME, when a notification ...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Problem when downloading music

Hello, I recentely joint a Spotify Family account and so I decided to download all my songs on the sd card loaded on my phone...however when I close the app after the downloading is finished and later re open it, all the songs appear to be not downlo...

  • Newbie
  • Hello, I recentely joint a Spotify Family account and so I decided to download all my songs on the sd card loaded on my phone...however when I close the app after the downloading is finished and late...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Problem with internal storage

Why does Spotify safe all the data on my phone although I chose to safe it on the sd card. My spotify says that data is safed on the sd card, but my phone says that the internal storage is nearly full because of 10gb of spotify music.

  • Newbie
  • Why does Spotify safe all the data on my phone although I chose to safe it on the sd card. My spotify says that data is safed on the sd card, but my phone says that the internal storage is nearly ful...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

'Waiting to Download' - Playlists stopped downloading - ONEPLUS3T

For the last couple of days, I've been unable to download Playlists, over WIFI, to my ONEPLUS3T and just get the message 'Waiting to Download'. I left the 'download' running over night and saw, in the morning, 'Downloading 1 out of 262 (0%complete)' ...

  • Casual Listener
  • For the last couple of days, I've been unable to download Playlists, over WIFI, to my ONEPLUS3T and just get the message 'Waiting to Download'. I left the 'download' running over night and saw, in th...
  • Nah294
  • Newbie
  • 1220 Views
  • 2 replies
  • 0 likes
  • 1220 Views
  • 2 replies
  • 0 likes

Spotify Uber en Uruguay

Sería bueno y no se los motivos del porque todavía no está habilitado Spotify / Uber en Uruguay. Sería muy bueno que lograran esa habilitación tanto en Uruguay como en Argentina, Brasil y resto de América Latina. Desde ya muchas gracias!!!

  • Casual Listener
  • Sería bueno y no se los motivos del porque todavía no está habilitado Spotify / Uber en Uruguay. Sería muy bueno que lograran esa habilitación tanto en Uruguay como en Argentina, Brasil y resto de Am...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes