can not login to my account though android app

[kyle251]

Plan

Premium

Country

hongkong

Device

redminote11tpro

Operating System

 Android

My Question or Issue

I have tried so many times and still can't login to my account and i have tried change my password still cant login

[Ivelina]

Hey @kyle251,

Thanks for reaching out via the Community and welcome!

Since you've already reset your password, can you let us know if you see any error messages when you attempt to log in? When did this issue start and was it after something specific?

As a starting step I recommend a clean reinstall which helps resolve different performance issues, as well as ensures you're using the latest Spotify-version on your device. You can check and follow the steps here.

On another note, it would be great if you could test with a different internet connection (Wi-Fi or mobile data from another device shared via hotspot). 

Lastly, to test if it's an account issue, if it's possible it's worth asking a relative or a friend to try to log in to their account on your device and let us know if the same thing happens for them.

Appreciate the cooperation and we'll be on the lookout for your response.

[kyle251]

app said the password is not right or just stuck after I click the login button I have tried different internet connection

[Ivelina]

Thanks for the quick response @kyle251 and for the info.

To help with the investigation of the issue, it would be very helpful if you could also test the other suggested troubleshooting steps here and let us know if any of them make a difference for you.

If anything else comes up in the meantime, we're here.