can't sync the local files to my phone

[melina25]

hello,

I've tried many times to listen to my local files on my phone (android) after putting them in a playlist, but they're still greyed out and I don't know what to do ?? I logged out of my account on both my phone and computer, and downloaded the playlist, I also tried putting the song on my computer while synced on my phone but it just stopped working 😕

I downloaded the songs from a Google drive so I don't think there should be a problem, can someone enlighten me on how to make it work, or if it's possible? thank you !

[Ver]

Hey @melina25,

Thanks for reaching out to us and welcome to the Community 🙂

If the songs are grayed out, they might be in an unsupported format. You can look up the types of files that are supported here.

Hope this helps. We'll be right here if you have any questions.