google cast refuses to play specific song

[xatn7]

I noticed this morning when trying to cast to my nest display that it is struggling significantly to play specific songs.

• If I start the song elsewhere and cast to it, the cast screen will come up but the screen will remain blank
• If I open spotify from the display and try to select the playlist that song is on, The song will be substituted
• Sometimes the substitution is by the same artist but alot of the time it's just genre adjacent
• I rebooted the display, same issue
• It seems to be related to dynamic playlists where they're out of sync or something between my local devices and what ever the list is on the server as if I have the song saved in a static playlist it will play but not in the spotify playlists

[MihailY]

Hey @xatn7,

Thanks for reaching out.

Can you please send us links to the specific tracks and playlists you're having issues with, so we can investigate further?

Keep us posted.

[xatn7]

I think it was the autogenerated Indie Mix I have: 

Indie Mix | Spotify Playlist

Specific songs of note:  

• Jeannie Becomes A Mom - song and lyrics by Caroline Rose | Spotify 
• False Dichotomy - song and lyrics by Metric | Spotify 
• new body rhumba (from the film White Noise) - song and lyrics by LCD Soundsystem | Spotify 

Playing it this morning there wasn't an issue but the the playlist had also updated since then.
I think I mentioned it above but I'm assuming the playlist on my computer was out of sync with the playlist my smart display fetched. 
Hope this helps

[AlejaR · Accepted solution]

Hey @xatn7,

Thanks for your reply and for all the info shared.

In this case, we suggest you log out and log in twice onto your Spotify account; this way the system will force a resync of your account.

If that doesn't do the trick, would you mind checking if you notice any difference by changing the internet connection you're using? You can create a hotspot with your mobile device to check.

Lastly, can you share with us a video recording of the behavior you described? This'll help us visualize it better.

Keep us in the loop!