'local file' shows in playlist on mobile but still unavailable.

[Narwhalzipan]

Plan

Premium

Country

U.S.

Device

OnePlus 6

Operating System

OxygenOS version OP6_O₂_BETA_35

My Question or Issue

I have added a local file (mp3) to Spotify Desktop and added it to playlists - it plays just fine there. The song shows up on the playlists on my mobile device, but it is grayed-out and unplayable.

Yes, I am on the same network on both devices and neither is set to 'offline' - they are clearly connected to each-other because I can toggle which device music is playing on.

The playlists with the file on them are set to 'Download' on both devices - yes I toggled this a few times.

I have tried logging out and back in on each device. I even disconnected windows firewall to ensure there is no communication block.

I also checked some other files that had been added this way in the past (that had played in mobile without issue) and noticed that they are also unavailable. What could have happened?

[Elena]

Hey there @Narwhalzipan!

Thanks you for reaching out to us on the Community!

Can you try clearing your cache with the steps under Manage memory usage for iPhone here?

We'd also recommend restating your router or trying to sync up your files using a different network.

You can also take a look at the steps in the second part of this Spotify answer.

We'll be on the lookout for your update. Give us a shout if you have any further questions.