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mobile app switches off offline mode and deletes all the downloaded music

mobile app switches off offline mode and deletes all the downloaded music

The app reset the offline mode setting of my playlists and saved albums & songs so then I had to turn it on and re-download again all my music.

 

It's the second time it happens in a month. It's really annoying.

 

I'm a Premium user.

 

LG Nexus 5

Android 5.0.1

Spotify mobile app v. 1.9.0.1273

 

Is there something I can do to solve this? Is this a known bug/issue?

 

Many Thanks,

Andrea

Reply
2 Replies

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved.

[GUIDE] How to fix common issues for Spotify on Android


Please use the search feature before posting a problem/bug/idea.
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Thank you very much Daniel for your help!

I'll give a try following this guide..

 

Best,
Andrea

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