new to spotify and I'm not happy

[user-removed]

I am somehwat new to spotify (Canada) and see that a few years later, this is still an issue.  I have had premium for a few months and have built some playlists.  for the most part, it's been great.  what I've noticed though, is that when I remove a song from it, because I keep hearing it over and over, by selecting "remove from playlist", it doesn't get removed.

I have uninstalled, reinstalled, removed battery etc etc.and it's still happening.  therefore I had two big issues and now another one, since I uninstalled and reinstalled on my Samsung S4.

1)  when I remove a song from a playlist (I keep the faves in Starred), it is not removed

2)  I hear the same songs over and over and others I never hear

2)  the sceen goes to a white screen with green spin icon (updating), literally every 10 secs!!!  this is draining my battery!!

HELP PLEASE!!!  how is this worth $10 a month??

[Taylor]

Hi, and welcome to the community!

Please fill out the troubleshooting template as outlined here.

Anthony