no internet conection on samsung galaxy s3 mini and t-mobile

[Steffensworld]

Hi all

Spotify is working well with my Galaxy s3 via wlan.

But with t-mobile 90% of the time i geht a message `no Internet connection`

This makes no fun and i canceld my premium account.

Ans hints?

[JoeThomas]

Hi! Welcome to the Spotify Community! Sorry you're experiencing this problem.

So on wifi it works fine?

~Joe

[Steffensworld]

Thanks Joe

Yes on wifi it World Fine.

I also have no Issues with others App when i do not use wifi ... running t-mobile instead

[Daniel]

Have a look in the below thread for a section about T-Mobile and IPv6. I detail how to create a new APN using IPv4. This will resolve your issue.

[GUIDE] How to fix common issues for Spotify on Android

[Steffensworld]

Hi Daniel i created a New apn with ipv4\ipv6.
I got on the spotify Logins Page of the app.. entern id anf password... and Then i get error... no Internet Connection 😞
All others App working.

[Steffensworld]

Hi all any New updates regarding my issue? thanks steffen

[Daniel]

Have you read this: https://community.spotify.com/t5/Help-Android/HTC-M8-on-T-Mobile-HELP-Information-request/td-p/99416...

[Steffensworld]

Yes change Tod ipv6 but it is not solving the issue.... any othr helping hints?

[Upset]

This problem occurs with the HTC M8 as well on the Tmobile network.

Here's my latest response to that thread - 

Rorey - Thanks for at least making it known that there's a problem. The others who work for Spotify are not as communicative as you, even though it was a canned response.

Spotify for music is quickly turning into Comcast when it comes to customer service, something I don't think the Customer Service Team would be happy to be labeled as.

I think it's a bit silly that I and others have had to persist on this board for so long to get a short reponse like the one you gave us.

At this point I can probably give a better update than yourself.

Manny told me - 

Dec. 25th - JUST RECIEVED a test HTC ONE M8 Device running on TMOBILE

Dec. 25th - Was finally able to replicate the problem

January 1st/2nd - We're working on it.

How is it that it took you guys THAT LONG to get a tester device to work? I did 80% of the screen shotting and trouble shooting for you. 

Rory - It's not your problem, but I think it's good if you could give us a little more insight into the following three points -

1. Why has it taken so long for a Spotify Response?

2. Will Spotify REFUND ALL USERS FOR THE MONTHS WHERE THE PRODUCT WAS NOT WORKING PROPERLY?

3. How will you prevent something like this from occuring again in the future?