payment failed

[jhnknntt7]

if I'm paying for premium it says always "oops it seems that your load balance in ypur prepaid card is insufficient". In fact I still have 135pesos load

[JuanCamilo]

Hey @jhnknntt7!

Welcome to the Spotify Community.

Can you give it another try from an incognito window or from a different device? Clearing your browser's cache/cookies and refreshing can also help out with this.

We'll be waiting for your reply.

[jhnknntt7]

Even in incognito Sir. It's always like that

Btw it's my first time to pay for premium and I've been using your reliable for I think coming to a year