"More" button in Spotify share not working.

[-_---_-]

Plan

Premium

Country

Netherlands

Device

Samsung Galaxy s10

Operating System

 Android 12

My Question or Issue

When I try to share a Spotify song and press the "More" button to share to something else than WhatsApp, Ig, Facebook or snapchat, I get the following error: 

"Looks like something went wrong." "Try Again". 

Sharing to one of the previously mentioned apps works fine and copying the link also works, however sharing to some other app doesn't work. 

On an iOS or windows device everything is fine.

See the attachments for clarification.

[Amayy]

Hey there, thanks for asking in the community. Have you tried logging out and logging in again? It seems to fix most such issues. If it does not work then try performing a clean install of the Spotify Mobile App. You can read more about how to do that here.

Also, make sure you are not using any kind of VPN/DNS service.

Let us know how it goes!

[Elena]

Hey there @-_---_-,

Thanks for sharing this issue with the Community!

It's a good idea to try logging out > restarting your device > logging back in to see if that makes a difference. We'd like to suggest performing a clean reinstall as well to make sure no cached files are causing this.
In the meantime, we'd appreciate it if you could try to replicate the issue by logging in on another Android 12 device if a friend of yours or a family member has one.
Testing this on earlier versions of Android could also come in handy.

Let us know how it goes!

Much appreciated.

Take care.

[-_---_-]

Thanks for the replies. 

I've already tried

- Logging out and back in.

- Clearing the cache and all storage for the app.

- Reinstalling the app.

- Restarting my phone.

However, none of those things helped 😞

I will try to test this on a friend's phone later today.

[-_---_-]

Okay, so I tried it with my account on a phone running android 11. There everything worked as expected.

I am kinda clueless at this point 🙃

[OscarDC]

Hey @-_---_-,

Thank you for keeping us in the loop and for the info shared.

It would be great if you can have someone log in with their account on your device - such as a friend or a family member to see if the issue persists. This will help us understand if it is device related, OS related or account related.

We'll be on the lookout for your next response.

[-_---_-]

Thanks for all the help!

Fortunately, the problem was solved as soon as the latest update installed. I don't if it was a bug that the update fixed or whether it was something else. 

Anyhow, I am happy that it works again 🙂

[Alex]

Hey @-_---_-,

Thanks for your post.

Glad to hear that everything is working fine after the update 🙂

Don't hesitate to give us a shout if you need help with anything.

Cheers.