"devices available" BUG

[Fabbe]

I found a bug!

Device: Sony Xperia E4G

When wifi is turned on, a "Chromecast" always appear in the "devices available" section.

To exclude it isn't my neighbours Chromecast, I turned on wifi while taking a walk in the woods, and the "Chromecast" ghost still appeared.
Then I downloaded the Chromecast app to see if it also could find this Chromecast ghost. But it couldn't. So therefore it must be a bug in the Spotify app.

[Daniel]

Can you try logging out then back in again? If could also be that your account has been compromised... Might be worth changing your password and logging out of all devices using the tools available in your account section of the Spotify Website

[Fabbe]

I even tried deleting cache and saved data. Didn't work. The bug persists.

[Daniel]

Have you done my other suggestions?

[Fabbe]

I did it now even though it is illogical, because a Chromecast needs to be close to the phone or on the same network as the phone.
So if someone else is logged into my account, that persons Chromecast would not show up on my phone.

Anyway. Logging out of all devices and changing the password didn't solve it.

[Daniel]

Hmm let me excavate this to the mod team to see if they can check your account settings. Someone should be in contact soon either in this thread of via pm

[Daniel]

Just seen excavate... Ha, predictive text comes out with some funny words.

Anyway, can you confirm this same device shows on multiple wifi AP's or not? Just to be sure it's not your own wifi that's been compromised

[Fabbe]

As I mentioned in my first post. I doesn't matter if wifi is connected or not!

To clarify.
Wifi needs to be turned on, but it does not need to be connected to anything.
Location doesn't matter. (I could be on the moon and the device would still show up on my phone!)

[Daniel]

Thanks for the clarification I had to ask.

Will go back to the support team and ask them to check it out

[Daniel]

Hi, 

Have you another device you can try this with? Also can you try a clean installation?

[Fabbe]

I don't have another Android device. 😕
And neither my iPad or PC's have this bug.

I tried a clean installation of the Spotify app. No change!

Btw. I have to apologize for one thing. In the device list, it says "Google Cast" and not "Chromecast" like I said before. I hope this didn't make it harder for you to find the bug. 😞

[Daniel]

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.