samsung s5 crashes

[jimrankin]

Hi,

Today Spotify keeps crashing on opening app on Samsung S5

Have had no problem before.

Rebooting does not solve problem.

Re installing app does not solve provblem.

Notb using SD card

Solution thanks??

[OviiiOne]

Hello and welcome to the Spotify Community!

Is your Android version up to date?

[Daniel]

Hi there, there a re a lot of reports of this since the last Spotify app update for those on Samsung devices.

It should be fixed soon I hope, but if you search the forum you'll find the other examples

[jimrankin]

Yep up to date. 
Jim

[kdarya]

I have exact same problem w my samsung S5. It started like a week ago. I hv tried everything but cannot get to open my spotify, it just freezes or kicks you out right away. I wonder if it is lack of space or memory on the phone.  I hope some one can give us a good sollution soon.

[camillo75]

Hi @kdarya @jimrankin

Spotify is actively working to solve the problem.

Can You please take a moment to write down these information so we can help the developers solve this problem:

- Version of Spotify:

- Current version of Android:

- Brand/Model of device:

- Date it started happening:

- Country:

Thank you!

Bets regards,

Camillo

[user-removed]

Spotify version - 3.8.0.800
Android version - 5.0
Device - Galaxy S5
Date - After the last Spotify update
Country - France

[kdarya]

Spotify versión 3.8.0.800
Android versión 5.0 lollipop
Device Samsung Galaxy s5
Over a week ago I think.
Country: Costa Rica

[kdarya]

I hv updated everything and still does not work. Not using SD card.

[jessicabohorque]

Spotify versión 3.8.0.800
Android versión 5.0 lollipop
Device Samsung Galaxy s5
2 days ago
Country: Colombia

[kdarya]

Hola @jessicabohorque. He estado en contacto directo con spotify y no han podido darme una solución al problema. Me piden q haga un update del software de Samsung pero a mi no me sirvió. Yo tb Colombiano viviendo en Costa Rica. Suerte! Ahí t aviso si me dan una buena solución.

[MicahN1]

I thought I'd just repost my solution here so more people can see.

"The thread here suggests to download and install the previous version of Spotify for Android. You can download that here! You'll need to download and run that .apk file on your Galaxy S5 (you may be asked to enable Unknown Sources - do that at your own risk)."

Hopefully this works for you guys too! 🙂

[rkleivel]

Same problem
Spotify 3.9.0.965
Android 5.0
Galaxy S5
Started with the previous upgrade about a week ago. Same problem with current version installed today.
Norway

[VictorBertaci]

Same problem here...

Spotify version 3.8.0.800
Android version 5.0 lollipop
Device Samsung Galaxy s5
4 days ago
Country: Brazil

[kdarya · Accepted solution]

Solved my Spotify problem. Unistalled Spotify and re installed old version service pack from this link.
<snip - older versions of Spotify apps are not allowed on the Spotify Community>
Enable unknown sources and "voala" it worked. At least it is a temporary fix while we can get android version 5.1.1 which should give us a permanent fix.

[padders67]

this worked for me -  i would just like to know what Spotity are actually dloing about this problem ? Absolutely abysmal customer service - they dont seem to realize there are other music streaming srvices out here in competition with them ...........................................

[camillo75]

Hi,
Spotify developers are working on it.
It seems a Samsung issue.
I will keep you posted.
Camillo

[Chris_Cornell]

Spotify version 3.9.0.965
Android version 5.0 lollipop
Device Samsung Galaxy s5
after update
Country: United States

[rkleivel]

Unfortunately I get "Access denied" on that link...

[rkleivel]

Ah - just remove the dot at the and of the link - like this:
<mod snip - older versions of Spotify apps are not allowed in the Community>