samsung s5 crashes

[jimrankin]

Hi,

Today Spotify keeps crashing on opening app on Samsung S5

Have had no problem before.

Rebooting does not solve problem.

Re installing app does not solve provblem.

Notb using SD card

Solution thanks??

[jhoncasu95]

same problem

samsung s5 g900m

problem go from the version 3.8

2 weeks with that problem

Country: colombia

[Lulubermudez]

Spotify version: last released version
Android version 5.0
Device Samsung Galaxy s5
Date: Since last update
Country: Costa Rica

It seems to only happen with premium accounts

[ke_schi]

Same problem here. Sometimes it crashes my S5, other times it just won't load at all.

Spotify version: last released version, Premium
Android version 5.0
Device Samsung Galaxy S5
Date: Maybe since last update, maybe two updates ago, not exactly sure
Country: Germany

[1198820821]

Same problem. Tried everything reinstalling etc. This worked so massive thanks

[meahtenoha]

Hey everyone, this is a current ongoing issue that we are aware of. You can keep up with any updates by following this Ongoing Issues thread here:

https://community.spotify.com/t5/Ongoing-Issues/Samsung-S5-App-no-working/idi-p/1219410

Also, just as a quick reminder, our Spotify Community Guidelines ask that you not post links to older or unofficial versions of the Spotify app. All users should only download the app from our official website:Spotify.com/download/

Thanks everyone!

[Geonerd]

Spotify version: last released version, Premium
Android version 5.0
Device Samsung Galaxy S5
Date: Maybe since last update, maybe two updates ago, not exactly sure
Country:chile

[Puckelito]

So whats the update on this case?

Got help from swedish support to install an older version of Spotify, but its really slow to use.

Would be great if Spotify could speed things up a little bit now.

[camillo75]

Hi, If you update to a newer version of 5.0, 5.1 or 5.1.1, it should be fixed. So when/if that comes out to the S5, an update would fix it! Camillo

[Aeffio]

Spotify version: last released version, Premium
Android version 5.0
Device Samsung Galaxy S5
Date: two weeks ago
Country: Peru

Terrible customer service.

[camillo75]

@Aeffio Do you have the same problem even with Android 5? Have you already tried a clean reinstall of the application? Camillo

[Aeffio]

@camillo75 already did and get the same problem

[kdarya]

https://d1clcicqv97n4s.cloudfront.net/android/s5/SpotifyAndroid.apk

Eliminate app and try downloading from above link.

It will ask you to change config to allow unknown sources. say yes and

It should work. Good luck!

[Thessa]

I have the same problem. Spotify keeps crashing immediately when I open the app. It's been like this for a week. I have a Samsung s5, lollipop 5, I live in Sweden. I've tried to re-install the app, restart the mobile, and the above link. Nothing works..... What van I do to make it work? //Thessa

[camillo75]

@tessa
Can you check if there are any Samsung updates for your phone firmware? The app should work with the latest S5 update from Samsung.
Camillo

[Thessa]

Where do I find the latest update? Usually I get a notice when it's time to update the firmware. ☺ //Thessa

[Puckelito · Accepted solution]

Gå in i inställningar (det lilla kugghjulet) och gå till "Om mobilen" och välj uppdatering.

Är lite osäker på stegen, men leta dig fram så kommer du hitta det.

Kontrollera ifall det finns någon ny uppdatering för telefonen.

För mig så hade jag den senaste programvaran från Android men det funkade inte med spotify ändå.

Efter ett par mail med supporten, på svenska, så fick jag en länk där jag kunde ladda ner en äldre version av Spotify.

Gick oerhört långtsamt att starta upp den osv, men den funkade iaf.

Fick också efter att jag begärt och klagat, 1 månads betalningsfritt Premium.

Den svenska supporten meddelade mig att det ska komma en ny Spotify-version efter årsskiftet som ska ha blivit åtgärdad för just S5-problemet.

Lycka till och God Jul!

/Jocke

[camillo75 · Accepted solution]

@Thessa

Go to Samsung "Settings".

Then select "Info about your device" or something similar.

Then select "Software update".

Then select "Update now".

Let us know!

Camillo

[Thessa]

Tack! Nu funkar det som det ska. Toppen! God Jul. ☺

[Thessa]

Tank you, Camillo! Now it works. 😃

[11100670940]

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@camillo75 wrote:

@Thessa

Go to Samsung "Settings".

Then select "Info about your device" or something similar.

Then select "Software update".

Then select "Update now".

Let us know!

Camillo

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Hi Camillo, I have the last updated firmware on my Galaxy S5, and I tried all the things that you explain and the still doesnt work.

I am form Argentina and  I have a Premium account.

Please help me with this issue!!!