Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
EDITED:
Yes, same problem for me. Reinstalling the app solved the issue for like, 1minute. I had hopes! But, no, it's not working again.
It has worked perfectly fine for ~1y for me on my Galaxy S3, and suddenly ~1-2 weeks ago, this problem appeared. It is very specific: the first song I press play for plays fine. Then the next song does not, and this is systematic (playlist, offline of not, browsing, wifi or not, 4G or not, linked to the computer or not, airplane mode or not). Looks like the sound of the phone for media is unchanged. If I pause/play, or chose another song, it works. But again the next song will play (progress bar moves) but no sound.
Same problem here
I have this problem too. Started after the latest update. It plays few songs, then, just silence. The music is "playing", but there is no sound. The sound comes back if I move forward/backaward in the song. Just to be muted again after a few songs.
I've tried clearing cache, reinstalling the app and everything else. This is just bad. I'm using Spotify Premium on Sony Xperia Z5.
I have the same problem - wont' work on desktop app or web player - been a few weeks now.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…