spotify changing and playing playlist by itself

[lgsk]

Plan

Premium / Family

Country

Slovakia

Device

Pixel 3

Operating System

Androind 9.0 (Pie)

My Question or Issue

Im using spotify for several years, after I bought Pixel 3, spotify started to change playlist randomly (but alway to the same playlist "Education" Carletso) which is some strange probably italian song

I tried playing with the settings, unallowing access, changing password, turning on / off, nothing seems to help, I would really love to have some solution, else I will have to uninstall spotify and switch to other provider 😞

Thx

[Noah]

Hey @lgsk,

Thanks for reaching out. Welcome to the community!

It sounds like someone might have gained access to your account. I would recommend checking out the "Someone has taken over my account" support article for the next steps to take.

Let me know how it goes. Have a great day 🙂