spotify doesn't open

[MissWendy]

Hey all,

Can someone help me out pls.
I have resetted my android fone the day before yesterday.
So when i installed spotify again it opened once. So i logged on. But now, everytime i want too open spotify, it throws me out.
I already tried a few times with remove spotify and download it again.
Also tried it with logging in with fb...

[camillo75]

Hi!

Can You specify these information to help You solve this problem:

Device brand:

Device model:

Device OS version:

Spotify app version:

THnak you!

Best regards,

Camillo

[fmagpantay]

Hi, Camillo!

I'm facing the same problem. After enter with FB account, the app closes. And when I try to open again, it keeps a few seconds with the black screen , then it appear this screen below and closes again.

Device Brand: Samsung

Device Model: Galaxy S5 (SM-G900M)

Device OS version: Android 5.0

Spotify app version: 3.8.0.800

Hope you can help me.

Att,

Franz

[chalopac]

tengo el mismo modelo de celular y sucede lo mismo. ya lo reinice, le quide la SD y sigue igual... ayuda

[fmagpantay]

chalopac, puedes tentar en el twitter @SpotifyCares tambien. cuanto mas personas hablando mejor.

[camillo75]

Hi @fmagpantay @MissWendy @chalopac

can You all write down Your information so I can help the developers solve this problem:

- Version of Spotify

- Current version of Android

- Brand/Model of device

- Date it started happening

- Country

Thank you!

Bets regards,

Camillo