Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hello!
I looked for other topic other solution, but nothing good for me. I have a Android 5.1.1 Xiaomi Redmi3 Pro. There was no problem until today morning. Spotify quit from my phone and I can not make it work again. What I did:
- uninstalled ( i think perfectly )
- I have no SD CARD
- I have a huge free memory and processor
- I restarted my phone
- reinstalled many times
- checked battery options
- quit from all other offlline and online pc where I ran spotify
when I start spotify, screen goes black like starting and then quit.
Any idea?
when did it happened to You? Did You reinstall android software?
I have the same problem - the only way is to clear the app data and log in. Once the app closes, it won't open again. I have to clear the app data all over again!
Today I realised that If my phone goes to sleep, and before I open the lockscreen, the spotify is running and I can change p.e. tracks and I can stop but nothing else. After I open my lockscreen then spotify not working again. Interesting, but if it does not solve I will not pay next month fee.
I installed a previous version of Spotify and it works again. Maybe the next update will solve the problem. Until that, I use older version!
Hi @Drluisgama , @jnslnet
@guszty44 is correct, I think it could be fixed by the older version.
I found similar experience in this community, please check out the solution here.
Hope it helps.
------------------------------------------------------------------------------------------
P.S. I'm not a Spotify employee
If this post solved your issue - Accept it as a solution.
If you like my post - Please add likes to it.
Hi @Drluisgama and jnslnet
@guszty44 is correct.
I think it could be fixed by the older version, I found similar experience in this community, please check out the solution here.
Hope it helps.
------------------------------------------------------------------------------------------
P.S. I'm not a Spotify employee
If this post solved your issue - Accept it as a solution.
If you like my post - Please add likes to it.
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ