volume

[Ynnaris]

Plan

Premium

Country Brasil

Device

Motorola Moto One Action

Operating System

Android One

1. Sempre que bloqueio a tela o volume do spotify diminui.
   

[Elena]

Hey hey @Ynnaris!

Thanks for reaching out. Hope you don't mind us replying in English, we'll do our best to help you out here.

Can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.

It's also a good idea to make sure that Spotify is set as an exception in your battery saving settings and optimization apps.

If your issue persists, we'll need to know your exact Spotify version and if this started happing recently or you've experienced this for a while.

Keep us in the loop here.