why my Spotify isn't loading

[#1]

when i bought premium it stopped working/loading

[Elena]

Hey there,

Thanks for reaching out to the Community.

Could you first try a clean reinstall of the app on the affected device? Here is how to do one.

Does the issue occur also on other devices or the web player, a different account or when you're connected to a different network?

We'd also need some more device setup information like brand/model and operating system.

Keep us posted,

Cheers!