When will it ship after order?

[keydric]

Country

USA

My UPS tracking still only shows

11/16/2021 9:51 A.M.

Order information received United States

Order No 4863894
Order Date 11-16-2021 12:11:PM

[keydric]

Hey there @keydric,

Thanks for reaching out to the Community.

For assistance regarding Car Thing, you can reach out to our Support team through the option Contact us here.

If you need anything else, the Community is here for you.

Cheers!

[CarlosE]

Hey there @keydric,

Thanks for reaching out to the Community.

For assistance regarding Car Thing, you can reach out to our Support team through the option Contact us here.

If you need anything else, the Community is here for you.

Cheers!

[hkarla]

I have the same issue as Keydric above. The tracking number sent to me shows me nothing (just like his example). Carthing can only be returned within 14 days of purchase, but it's already been 7 for me, with no clear way to tell if it's even on its way. I've tried to use the contact support message page twice now, and they tell me they have to "transfer" me to a "specialized department" to get an answer - and then all communication ceases... seems like a great way to ignore my inquiry. I received a tracking number before receiving an email that said discreetly in the copy that the carthings would "ship soon" - so that's confusing. There is no way to reply to the carthing emails - even the "contact us" button on the bottom of those is not working. This is truly the worst online purchase customer service I've ever had. The time it's taking to ship would be no big deal if there was a way to actually have questions about our order answered. Even if I love the unit - assuming it is coming - it makes it hard to recommend it to my friends.

[Eni]

Hi there @hkarla, 

Thanks for reaching out about this here in the Community. 

We're sorry to hear that you're experiencing issues with the tracking of your Car Thing. We understand you already tried reaching out to out Support team, but we suggest doing it again through any of the channels in the link @CarlosE shared previously since we can't see that info on our end. They'll give you a hand with this. 

If you need help with anything else, just let us know. 

[Bandoleer]

I'm having the same issue.  Spotify says it shipped on Dec 6 via UPS but UPS doesn't seem to agree!  No word on when it will arrive either.  Oh well. It seemed like an interesting product.  I'll give it another day or two and then I will consider cancelling.

[hkarla]

Thanks @Eni - but their support message chat box (the only way there is to contact spotify support, I guess - and what was recommended here) is where I literally get abandoned in my inquiry. I went ahead and tried a third time today - my chat box is still open - they are supposedly 'transferring' me to a 'specialized' advisor to look up my order number... it's been 30 minutes with no follow-up reply from anyone. How convenient for them to just hand off to no one.

People need to know how bad Spotify's customer support is for orders like this - and the community forum seems to be the only place to reach out where you might get a reply, and maybe feedback will be taken into account to improve things.

[Spartacat]

I to have a order placed and a email confirmation for shipping dated 12/1. UPS shows pending pick up so they don’t even have it in their possession. I have contacted customer service through chat two different times only to be bounced around and promised a specialist would be emailing me within 24 hours with the resolution. How are we supposed to get this situation fixed when you can’t contact anyone via phone and your customer service chat people are apparently incompetent. This was to be a Christmas gift how disappointing Spotify has become! Looks like I will be processing a dispute through my credit card company.

[Kiril · Accepted solution]

Hey everyone,

Thanks for reaching out about this on the Community!

We understand you are experiencing some sort of shipping-issues of the Car Thing. For this type of questions it's best to contact the folks at one of our Customer Support channels, as @CarlosE already pointed out. 

Please keep in mind that Spotify Support has different levels that deal with different issues and when you first reach out via chat, email or social media - the advisers there can help redirect you to the correct department. When there're a lot of contacts the reply times may vary a little, but if you don't get a reply within 3-4 days, you can reach out to them again and check the status of your inquiry.

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.

[Bandoleer]

I think Kiril's moderator message means that we can no longer gripe about delivery!

[Bandoleer]

Well the saga of the Car Thing continues for me.  I can't get a refund. I have to wait at least several weeks to see if it "shows up." After 30 days, Spotify will consider the shipment lost and will start the process again(!). If I contact my credit card company about this, a Spotify rep told me I could very well have my whole account disabled. Wow.  Seems punitive in llight of me just placing an order. I will say that this process has given me plenty of time to review comments on how well the Car Thing actually works.  It would appear that logistics is not the only thing Spotify needs to work on. Maybe if some day I get the device it won't be as buggy as the comments suggest.