Downloaded songs grey out repeatedly. Playlists have been deleted without my consent

[Chris_1_]

Plan

Premium

Country

The Netherlands

Device

Huawei P10 lite

Operating System

Android

My Question or Issue

1. Who is greying out my downloaded songs and why
2. Why are some of my playlists deleted and who is responsible for the interference
3. Can I get compensation for this repeated annoyance
4.  

[Eni]

Hey @Chris_1_, 

Welcome to the Community and thanks for reaching out about this. 

First up, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one. 

If this doesn't do the trick, would you mind sending us a screenshot of how your downloaded content is showing on your end?

Lastly, could you let us know if you created the playlists that have been deleted or you were following them?

Keep us posted 🙂

[Chris_1_]

Thanks for your advice. I will consider doing a clean reinstall.

I would like to inform you that the erasing of Playlists occurred before on
my former LG mobile phone and before that also on my Motorola.. But on
these phones I did not have a Spotify app.

If it's the same saboteurs, this could mean they have illegal access to
your software (they can change titles, displays and content without
authorization).
I read on the social media that there are more people who have met with
likewise sabotage.

I am keen to finding out who is sabotaging my music so I can take
appropriate action.

Please keep me informed about the issue.

Kind regards

[Eni]

Hi again @Chris_1_,

Thanks for your quick reply!

We understand where you're coming from and we'll do our best to help you out.

No worries, if you think someone else gained access to your account we'd recommend taking a look at this Spotify answer and following the steps you can find there. This will ensure that your account is secure and that you don't experience any of these inconveniences. 

If you have any questions, just let us know.

[Chris_1_]

Thanks again for your reply. I will look into the details tomorrow. Note
that the first attempt to contact you failed. See attachement

[CarlosE]

Hey @Chris_1_,

Thanks for keeping in touch.

It looks like the attachment you sent wasn't uploaded properly. We're sorry to hear that you were experiencing some trouble when trying to post in the Community.

If you keep having issues with future posts, try using an incognito/private window and a different browser.

We'll be right here in case you need anything else.

Cheers!

[Chris_1_]

Thanks!