Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 65034 Views
  • 48 replies
  • 107 likes
  • 65034 Views
  • 48 replies
  • 107 likes

Solved!!Superuser Contribution The sounds of spotify genre playlists have not updated since June 2, 2024.

Spotify has thousands of "The Sounds of xyz genre" playlists. Up until June 2, 2024 new song were added every week or two. Why are these playlists no longer updated? The companion genre playlists, such as "intro", "pulse" and "edge" are updating per ...

  • Casual Listener
  • Spotify has thousands of "The Sounds of xyz genre" playlists. Up until June 2, 2024 new song were added every week or two. Why are these playlists no longer updated? The companion genre playlists, su...
  • Vasil
  • Moderator
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Not being able to watch podcasts

PlanFreeCountryEgypt Device(Realme 12 plus)Operating System(Android 14) My Question or IssueHey, I'm trying to watch some podcasts but when I hit play It plays as audio only. I tried changing to web or other devices and I managed to make it work once...

  • Casual Listener
  • Plan Free Country Egypt  Device (Realme 12 plus) Operating System (Android 14)   My Question or Issue Hey, I'm trying to watch some podcasts but when I hit play It plays as audio ...
  • TanyaS
  • Spotify Star
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Why can I not find the song 'Remembered Well' by Rob Thomas on Spotify?

The song Remembered Well is included as a Bonus teack on Rob Thomas's Album Cradlesong, yet, the song does not appear to be available on Spotify.

  • Visitor
  • The song Remembered Well is included as a Bonus teack on Rob Thomas's Album Cradlesong, yet, the song does not appear to be available on Spotify.
  • Amayy
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution For me playlist

PlanPremiumCountryUnited KingdomMy Question or IssueA ‘for me’ playlist is only showing one song. Any help would be appreciated as it is a frequently listened to genre?

  • Newbie
  • Plan Premium Country United Kingdom My Question or Issue A ‘for me’ playlist is only showing one song. Any help would be appreciated as it is a frequently listened to genre?
  • Maria
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution supposedly downloaded podcast not showing in downloaded filter

I recently switched to an iphone 13, and noticed that one specific podcast group out of the few I download to listen to didn't have the episodes I've previously downloaded show in the filter.When i try to click the download button it says its already...

  • Visitor
  • I recently switched to an iphone 13, and noticed that one specific podcast group out of the few I download to listen to didn't have the episodes I've previously downloaded show in the filter. When i...
  • Joan
  • Moderator
  • 528 Views
  • 1 replies
  • 1 likes
  • 528 Views
  • 1 replies
  • 1 likes

Request a song on Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am requesting the song "The River's Gonna Cry When You're Gone" by The Loving Caliber to be...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am r...
  • hareeshr999
  • Visitor
  • 1728 Views
  • 2 replies
  • 1 likes
  • 1728 Views
  • 2 replies
  • 1 likes

Superuser Contribution Audiobook time top-up not applying

I'm the plan manager for a premium family plan. I've been listening to audiobooks quite happily within the included monthly time allocation since the feature was released. However, it seems that today I exceeded the 15 hours monthly allocation and my...

  • Casual Listener
  • ...onfident it's not a device-specific issue.  I bought the top-up about 2 hours ago and the content is still not available.  Is this a fault with the top-up mechanism?  Or does this a...
  • Oborns
  • Newbie
  • 1954 Views
  • 5 replies
  • 0 likes
  • 1954 Views
  • 5 replies
  • 0 likes

Superuser Contribution who writes artists profiles

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dessi
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit content is on but no song will reproduce

I have Spotify Premium, on multiple devices. The problem appears in the Spotify app with a Windows 10 laptop, more specifically an Acer Aspire 5 A515, in this case, it would not reproduce in this specific case Olivia Rodrigo songs marked as explicit ...

  • Visitor
  • I have Spotify Premium, on multiple devices. The problem appears in the Spotify app with a Windows 10 laptop, more specifically an Acer Aspire 5 A515, in this case, it would not reproduce in this spe...
  • Yordan
  • Moderator
  • 665 Views
  • 5 replies
  • 0 likes
  • 665 Views
  • 5 replies
  • 0 likes

Superuser Contribution Finding (existing) foreign language content.

PlanPremiumCountryShould be international with premium, shouldn’t it? - however the content I am looking for is Dutch, my language is English (uk) and my country of residence is Germany.DeviceiPhone 13 MiniOperating SystemiOS My Question or IssueI am...

  • Casual Listener
  •   Plan Premium Country Should be international with premium, shouldn’t it? - however the content I am looking for is Dutch, my language is English (uk) and my country of residence is G...
  • Dessi
  • Moderator
  • 284 Views
  • 4 replies
  • 0 likes
  • 284 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Upside Down

When I made my list it showed upside down in order on my laptop, on my phone it shows my list from the first song i picked to at the bottom to the last one I picked at the top, why is this, why is my list upside down on my laptop and also why isn't t...

  • Casual Listener
  • When I made my list it showed upside down in order on my laptop, on my phone it shows my list from the first song i picked to at the bottom to the last one I picked at the top, why is this, why is my...
  • Dessi
  • Moderator
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

How to fill out a music request form

I’m trying to get jc chasez album the story of Kate added here it’s already available on Apple Music

  • Casual Listener
  • I’m trying to get jc chasez album the story of Kate added here it’s already available on Apple Music
  • Amayy
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Incorrect track titles - Atrangi re

The track title for Tere Rang and Chaka Chak from movie album Atrangi re and exchanged. When you select Tere Rang, Spotify plays Chaka Chak song and when you select Chaka Chak, Spotify plays Tere Rang song. Kindly correct this error.

  • Visitor
  • The track title for Tere Rang and Chaka Chak from movie album Atrangi re and exchanged.   When you select Tere Rang, Spotify plays Chaka Chak song and when you select Chaka Chak, Spotify plays...
  • AdamDamon
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Editing

I have a lot of playlists , all in order to my preference. One., however , which runs at over 2 hours of music will not let me rearrange the songs within the list . When selecting edit, it will let me move the songs up and down the list but will not ...

  • Regular
  • I have a lot of playlists , all in order to my preference. One., however , which runs at over 2 hours of music will not let me rearrange the songs within the list . When selecting edit, it will let m...
  • Joan
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Sound Capsule

PlanPremiumCountryBrazilDevice(Moto Edge 30 neo 5g)Operating System(Android) My Question or IssueAt mid June the Spotify's sound capsule stopped showing how much time was listened in each of the 5 top artists. I tried installing Spotify in another de...

  • Newbie
  • Plan Premium Country Brazil Device (Moto Edge 30 neo 5g) Operating System (Android)   My Question or Issue At mid June the Spotify's sound capsule stopped showing how much time was lis...
  • Abrw2
  • Newbie
  • 1962 Views
  • 1 replies
  • 1 likes
  • 1962 Views
  • 1 replies
  • 1 likes

'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

CountryThe NetherlandsDeviceMacBook Pro M1Operating SystemMacOS 14.1 My Question or IssueWhen I press the 'Pitch a song' button in the Spotify for Artists upcoming music section, I see this screen: I tried logging in and out and tried performing this...

Sandeyez_0-1700328851768.png
  • Newbie
  • Country The Netherlands Device MacBook Pro M1 Operating System MacOS 14.1   My Question or Issue When I press the 'Pitch a song' button in the Spotify for Artists upcoming music section,...
  • elliotkoroneos
  • Visitor
  • 2377 Views
  • 18 replies
  • 9 likes
  • 2377 Views
  • 18 replies
  • 9 likes

Superuser Contribution On the app and desktop all albums are showing in list view and not grid view

Recently, since Friday, all of my albums and songs are showing up on list view rather than previously were it was grid view. It was grid view on Thursday and suddenly it was list view on Friday. I uninstalled and reinstalled the app and nothing has c...

  • Casual Listener
  • Recently, since Friday, all of my albums and songs are showing up on list view rather than previously were it was grid view. It was grid view on Thursday and suddenly it was list view on Friday. &nb...
  • SonB
  • Newbie
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts no se descargan

Plan: PremiumCountry: MexicoDevice: Samsung S23+Operating System: Android 14 My Question or IssueAl intentar descargar podcasts no se ve que haya progreso y después de un tiempo aparece un signo de admiración. Probé con otro dispositivo y obtuve el m...

  • Casual Listener
  • Plan: Premium Country: Mexico Device: Samsung S23+ Operating System: Android 14   My Question or Issue Al intentar descargar podcasts no se ve que haya progreso y des...
  • Cabritofox
  • Casual Listener
  • 538 Views
  • 4 replies
  • 0 likes
  • 538 Views
  • 4 replies
  • 0 likes

Lion King Cameos/Backgrounds

Hi! So I just noticed that the backgrounds/cameos for the Lion King soundtrack is a random Instagram page. I went on a bit of a dig and it seems like it's connected to Jason Weaver (the original singing voice of Simba). It may be just a bug but I tho...

  • Visitor
  • Hi!   So I just noticed that the backgrounds/cameos for the Lion King soundtrack is a random Instagram page. I went on a bit of a dig and it seems like it's connected to Jason Weaver (the orig...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Two artists with same name

The Canadian punk rock band PUP is getting mixed up with an artist/group from Thailand. If you go to the spotify artist page for PUP and click on their discography, you'll see a rather out of place 2005 album, which is clearly unrelated to the other ...

  • Newbie
  • The Canadian punk rock band PUP is getting mixed up with an artist/group from Thailand. If you go to the spotify artist page for PUP and click on their discography, you'll see a rather out of place 2...
  • AdamDamon
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes