Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 62765 Views
  • 47 replies
  • 107 likes
  • 62765 Views
  • 47 replies
  • 107 likes

Superuser Contribution Stop Auto Downloads of Personalized Playlists

Personalized playlists are automatically downloaded and then I can’t listen to the music I’ve chosen to download because I’ve reached the limit. I’ve searched help, ideas, and settings to find a way to turn this off and that option doesn’t seem to be...

  • Visitor
  • Personalized playlists are automatically downloaded and then I can’t listen to the music I’ve chosen to download because I’ve reached the limit. I’ve searched help, ideas, and settings to find a way ...
  • Maria
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song disappeared, doesn't show artist or song name

Country: CanadaOn one of my playlists, the first song in the playlist now just shows that it's a song by various artists. When I click on it, it sends me to some page with a million other songs. I'm just wondering what the song name is at least so I ...

  • Music Fan
  •   Country: Canada On one of my playlists, the first song in the playlist now just shows that it's a song by various artists.  When I click on it, it sends me to some page with a million o...
  • alien236
  • Music Fan
  • 3079 Views
  • 10 replies
  • 1 likes
  • 3079 Views
  • 10 replies
  • 1 likes

Bad Link, Chris Rea song, Texas

The link to the Chris area song, Texas, plays the wrong song. Who / how can this be fixed?

  • Visitor
  • The link to the Chris area song, Texas, plays the wrong song.  Who / how can this be fixed?
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Robyn Hitchcock "I Often Dream Of Trains" demo track sampling errors during playback

This Robyn Hitchcock "I Often Dream Of Trains" demo track has sampling errors that you can hear during playback:https://open.spotify.com/track/0WRuueOn8kyp9pyeiGNAy0?si=8899b761751743d0How can I request that this problem be fixed?

  • Casual Listener
  • This Robyn Hitchcock "I Often Dream Of Trains" demo track has sampling errors that you can hear during playback: https://open.spotify.com/track/0WRuueOn8kyp9pyeiGNAy0?si=8899b761751743d0 How can I ...
  • beatleberry
  • Casual Listener
  • 701 Views
  • 2 replies
  • 0 likes
  • 701 Views
  • 2 replies
  • 0 likes

Why did my favourite song suddenly become unavailable?

A while ago I noticed in my playlist that the song "analogue" by a-ha was greyed out, and has stayed like that ever since, and it has now probably been over a year and it's still not playable, and I was wondering why this happened?

  • Visitor
  • A while ago I noticed in my playlist that the song "analogue" by a-ha was greyed out, and has stayed like that ever since, and it has now probably been over a year and it's still not playable, and I ...
  • Fer22976
  • Visitor
  • 763 Views
  • 3 replies
  • 0 likes
  • 763 Views
  • 3 replies
  • 0 likes

Superuser Contribution Audiobooks on Wrapped

My Question or IssueI was just wondering if the time listening to audiobooks on Spotify goes into the total minutes in Spotify Wrapped at the end of the year... I've been searching for an answer and haven't found it anywhere. If you can help me, Than...

  • Newbie
  • My Question or Issue I was just wondering if the time listening to audiobooks on Spotify goes into the total minutes in Spotify Wrapped at the end of the year... I've been searching for an answer an...
  • MihailY
  • Moderator
  • 1338 Views
  • 1 replies
  • 0 likes
  • 1338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album

Why can’t I listen to full Goapele Change it All album? 

  • Visitor
  • Why can’t I listen to full Goapele Change it All album? 
  • ibelsie
  • Newbie
  • 296 Views
  • 4 replies
  • 0 likes
  • 296 Views
  • 4 replies
  • 0 likes

Superuser Contribution Error on the credits of an album

Hello,I just noticed there is an error in the credits of this albumThe artists mentionned are Barbara and Cook although the album is actually from Barbara Cook, a completely different artist...There is no way to report an error in the credits of an a...

  • Regular
  • Hello, I just noticed there is an error in the credits of this album The artists mentionned are Barbara and Cook although the album is actually from Barbara Cook, a completely different artist...
  • Ivelina
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Song Request

Spotify, please add more old Anzen Chitai, Koji Tamaki, and Kisugi Takao's old albums 﫶 Kisugi Takao's old Album : Èntranger, LABYRINTH, Ballad Selection, Only Yesterday. And, Anzen Chitai/Koji Tamaki please add all the old albums

  • Casual Listener
  • Spotify, please add more old Anzen Chitai, Koji Tamaki, and Kisugi Takao's old albums 😭🫶🏻   Kisugi Takao's old Album :  Èntranger, LABYRINTH, Ballad Selection, Only Yesterday.  ...
  • MariusEJ
  • Composer
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change the Lyrics Language

Hi, so I have an account and I am based in Japan.The "show lyrics" in the Spotify is a great thing, however, when I listen to K-Pop songs, the lyrics are changed to Japanese (with it being the way of pronunciation), instead of Korean, and I would lik...

  • Newbie
  • Hi, so I have an account and I am based in Japan. The "show lyrics" in the Spotify is a great thing, however, when I listen to K-Pop songs, the lyrics are changed to Japanese (with it being the way ...
  • Faseeh
  • Visitor
  • 125855 Views
  • 10 replies
  • 24 likes
  • 125855 Views
  • 10 replies
  • 24 likes

Solved!! Kids content "infecting" automatic playlists and DJ functionality.

PlanPremiumCountryUKDeviceMultipleOperating SystemAndroid, Windows 10 mostly My Question or IssueHi all, I am having an issue with Spotify DJ and automatic mixes. We use them for ease and safety when driving.We also have a playlist for our toddler wh...

  • Casual Listener
  • ...peaker to keep said toddler entertained.  The issue is now that dj and drive mixes are infected by kids content.  How do we prevent this from occurring?    I have searched t...
  • Bittencourt
  • Spotify Star
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Scambio di brani

Nell' album di Gianni Morandi Questa è la storia.Ci sono due brani che non corrispondono alla canzone i titoli sono, chiedi chi erano i Beatles e Che cosa resterà di me.praticamente i brani si sono scambiati c è un errore di pubblicazione.

  • Visitor
  • Nell' album di Gianni Morandi Questa è la storia.Ci sono due brani che non corrispondono alla canzone i titoli sono, chiedi chi erano i Beatles e  Che cosa resterà di me.praticamente i brani si ...
  • Vasil
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please, add a setting to avoid remastered albums

PlanPremiumCountryBelgiumDeviceNaim uniti Atom HEOperating SystemiOS 15 My Question or IssueAdd a setting to avoid remastered albums! Please, I do not seek any opinion on sound quality nor do I need any explanation about your current choice. I just n...

  • Visitor
  • Plan Premium Country Belgium Device Naim uniti Atom HE Operating System iOS 15   My Question or Issue Add a setting to avoid remastered albums! Please, I do not seek any opinion on sou...
  • Ivelina
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Unable to log in on Android

I know this is unrelated but I am tired of Spotify mixing artists together just because they have similar names. Also, I want Spotify to allow reporting incorrect artist information. This happens to my favorite Christian rappers Json and GRITS. GRITS...

  • Newbie
  • I know this is unrelated but I am tired of Spotify mixing artists together just because they have similar names. Also, I want Spotify to allow reporting incorrect artist information. This happens to ...
  • Yordan
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Audiobook listening time

PlanPremiumCountryUKDeviceiPhone 13Operating Systemios 17.2.1 My Question or IssueI’m listening to an audiobook. I’ve just received an email letting me know that my listening time is up but I’m still listening to the audiobook. Will the book just sto...

  • Visitor
  • Plan Premium Country UK Device iPhone 13 Operating System ios 17.2.1   My Question or Issue I’m listening to an audiobook. I’ve just received an email letting me know that my listening...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution "On repeat" playlist - How can I access full list of songs that have appeared in this playlist?

"On repeat" playlist - How can I access full list of songs that have appeared in this playlist? PlanPremiumCountryUSA DevicePixel 6 Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Quest...

  • Newbie
  • "On repeat" playlist - How can I access full list of songs that have appeared in this playlist?   Plan Premium Country USA    Device Pixel 6 Pro (iPhone 8, Samsung Galaxy 9, M...
  • Vasil
  • Moderator
  • 364 Views
  • 1 replies
  • 1 likes
  • 364 Views
  • 1 replies
  • 1 likes

Superuser Contribution explore your genres

Hello, I would like to know if it is possible in some way to recover songs that appeared in the explore your genres tab since it is not explained how long they last in the tab and sometimes they disappear without being able to save them

  • Newbie
  • Hello, I would like to know if it is possible in some way to recover songs that appeared in the explore your genres tab since it is not explained how long they last in the tab and sometimes they disa...
  • Maria
  • Moderator
  • 657 Views
  • 1 replies
  • 0 likes
  • 657 Views
  • 1 replies
  • 0 likes

Superuser Contribution Carried Away - Lewsberg

Hi everybody!This is my second message, I hope to solve the problem this time...I want to report this song: Carried Away - Artist: Lewsberg.Link: https://open.spotify.com/track/6vsyAS8FmJ8uD3ePbCEvME?si=AAukQlZxRvqXs7iYYwSABA%0AIt stops a few seconds...

  • Casual Listener
  • Hi everybody! This is my second message, I hope to solve the problem this time... I want to report this song: Carried Away - Artist: Lewsberg. Link:  https://open.spotify.com/track/6vsyAS8Fm...
  • Ivelina
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify going to a random part in the song when the song ends.

PlanFreeCountryCanadaDeviceInspiron 3593Operating SystemWindows 11 My Question or IssueSince not that long ago my spotify has been glitching out and has been going to a random part of the song whenever it ends, ive tried reinstalling spotify but it o...

  • Newbie
  • Plan Free Country Canada Device Inspiron 3593 Operating System Windows 11   My Question or Issue Since not that long ago my spotify has been glitching out and has been going to a ran...
  • Ivelina
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes