Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 64656 Views
  • 47 replies
  • 107 likes
  • 64656 Views
  • 47 replies
  • 107 likes

Is is possible to order artist merch on Spotify to ship to Vietnam?

I want to order some of The Weeknd's merch on Spotify and have it shipped to Vietnam but i dont know whether Spotify's merchandise sales platform supports shipping to Vietnam

  • Newbie
  • I want to order some of The Weeknd's merch on Spotify and have it shipped to Vietnam but i dont know whether Spotify's merchandise sales platform supports shipping to Vietnam
  • Maxim
  • Spotify Star
  • 790 Views
  • 1 replies
  • 1 likes
  • 790 Views
  • 1 replies
  • 1 likes

Superuser Contribution Mac Miller "Ayye" and "Back in the Day" Removed

PlanPremiumCountryUnited StatesMy Question or IssueWas there a licensing change to these two songs that lead to their removal, and if so is the removal temporary? Or was there another reason behind the removal of these two songs?

  • Visitor
  • Plan Premium Country United States My Question or Issue Was there a licensing change to these two songs that lead to their removal, and if so is the removal temporary? Or was there another reaso...
  • Vasil
  • Moderator
  • 336 Views
  • 1 replies
  • 1 likes
  • 336 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why are pictures from my iCloud used in SPOTIFY's playlist?

A picture from my iCloud libreary is used in Spotify! Used as an icon of the 'Discover Weekly' playlist to be precise. How did Spotify ever get to my pictures in my foto library on iCloud? This is a very serious privacy issue. I have never uploaded a...

  • Visitor
  • A picture from my iCloud libreary is used in Spotify!   Used as an icon of the 'Discover Weekly' playlist to be precise.   How did Spotify ever get to my pictures in my foto library on ...
  • Lyubka
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle only plays part of playlist

I use the web player on Windows 10, and have encountered this on both Chrome on Firefox. If I play a playlist on shuffle, it will only cycle through the first fraction of the playlist. Based on other threads I've seen, I think it's only playing the f...

  • Casual Listener
  • I use the web player on Windows 10, and have encountered this on both Chrome on Firefox.   If I play a playlist on shuffle, it will only cycle through the first fraction of the playlist. Based...
  • OscarDC
  • Moderator
  • 1185 Views
  • 4 replies
  • 3 likes
  • 1185 Views
  • 4 replies
  • 3 likes

Superuser Contribution App smartphone android

Hi why if I search for a song it opens a different one by the sameə artist or a random playlist?ThanksPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question...

  • Casual Listener
  • Hi why if I search for a song it opens a different one by the sameə artist or a random playlist? Thanks Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 20...
  • OscarDC
  • Moderator
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Wrong lyric

There is a wrong lyric in the song named "i dont wna cry" by haste and at the exact time 1:04 the song lyric says "oh i cant you out of my mind," when the actual song lyric is "oh i cant get you out of my mind" and theres no other way I can inform yo...

  • Newbie
  • There is a wrong lyric in the song named "i dont wna cry" by haste and at the exact time 1:04 the song lyric says "oh i cant you out of my mind," when the actual song lyric is "oh i ca...
  • AdamDamon
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Recently played artists isn't updating correctly

iPhone 14Pro, Macbook Air M1 2020 My recently played artists section for some reason seems to update very sporadically. For example, sometimes I will listen to 3 full songs by an artists and they won't show up as recently played. Then I'll listen to ...

  • Casual Listener
  •   iPhone 14Pro, Macbook Air M1 2020     My recently played artists section for some reason seems to update very sporadically. For example, sometimes I will listen to 3 full songs b...
  • geovanebento
  • Roadie
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

The Spotify Team not solves wrong content

PlanPremium CountrySpain DevicePC Operating SystemWindows 10 My Question or Issue On several occasions I have reported errors in the content of tracks or albums and they have not been resolved.Such errors are not unique to Spotify. I have been able t...

  • Newbie
  • Plan Premium   Country Spain   Device PC   Operating System Windows 10   My Question or Issue   On several occasions I have reported errors in the content of t...
  • geovanebento
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect song text

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueSong "Ромашки" - Lely45, in Spotify has ru text version, but singer sing in Ukrainian languageCan will correct text to Ukrainian language ?

  • Casual Listener
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue Song "Ромашки" - Lely45, in Spotify has ru text version, but singer sing in Ukrainian language ...
  • Alex
  • Spotify Legend
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Superuser Contribution Most popular streams for playlist

Let's say I develop a playlist of a certain genre, be it 30 songs or 3,000. Will Spotify always list those song in my playlist by number of streams in the last week/month/year/whatever?

  • Casual Listener
  • Let's say I develop a playlist of a certain genre, be it 30 songs or 3,000.  Will Spotify always list those song in my playlist by number of streams in the last week/month/year/whatever? &n...
  • Mainely80s
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wrong Song Playing in Album

There is a playback error in the album “Buxtehude: Membra Jesu Nostri” (Listed Artists: Cantus Cölln, Dietrich Buxtehude, Konrad Junghanel). Selecting the second track in the album (https://open.spotify.com/track/7oLeHsEozXoMNbNCgC21ik?si=bUPbB_JrTLG...

  • Regular
  • There is a playback error in the album “Buxtehude: Membra Jesu Nostri” (Listed Artists: Cantus Cölln, Dietrich Buxtehude, Konrad Junghanel).   Selecting the second track in the album (https://...
  • OscarDC
  • Moderator
  • 430 Views
  • 3 replies
  • 0 likes
  • 430 Views
  • 3 replies
  • 0 likes

Superuser Contribution Less covers, more original songs

Spotify's recommendations seem to consist almost solely of covers, hardly originals. Is there any setting to reduce the number of covers vs. originals that appear in recommendations and radio-lists? Or is this just due to the commercial model of Spot...

  • Newbie
  • Spotify's recommendations seem to consist almost solely of covers, hardly originals. Is there any setting to reduce the number of covers vs. originals that appear in recommendations and radio-lists? ...
  • AlejaR
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Can't find these songs on Spotify

Hi people!There are some songs and albums that I personally like that I can't find on Spotify at the moment. It would be perfect if they could be added! Songs:Rage your dream - M.O.V.E.乌兰巴托的夜（Ulanbator Nights） - 谭维维九儿 - 谭晶只要有你 - 孙楠/那英天地都在我心中 - 秋野笑傲江湖...

  • Newbie
  • Hi people! There are some songs and albums that I personally like that I can't find on Spotify at the moment. It would be perfect if they could be added!   Songs: Rage your dream - M.O.V.E. ...
  • Maxim
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo puedo desactivar el modo aleatorio en Spotify

En Spotify, en la sección de ajustes no me aparece nada sobre desactivar en modo aleatorio, muchas personas dicen que debería estar un botón con el icono de aleatorio cuando estoy escuchando una canción, pero a mí no me aparece

  • Visitor
  • En Spotify, en la sección de ajustes no me aparece nada sobre desactivar en modo aleatorio, muchas personas dicen que debería estar un botón con el icono de aleatorio cuando estoy escuchando una canc...
  • Dian
  • Spotify Legend
  • 1756 Views
  • 3 replies
  • 1 likes
  • 1756 Views
  • 3 replies
  • 1 likes

Superuser Contribution ??? ANYONE? Where/ how to find new releases / albums ???

Please help,I didn´t find any satisfying answers.How can I find new releases by date and category? I do not want to use "my" release radar...I want to find new stuff by release.Just like walking into the record store each month and check new albums. ...

  • Casual Listener
  • Please help, I didn´t find any satisfying answers. How can I find new releases by date and category?   I do not want to use "my" release radar... I want to find new stuff by release. Just ...
  • Eni
  • Moderator
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Party and**bleep** gone?

Why is party and**bleep** by notorious gone on Spotify? I am located in Sweden but it seems to be more people than me that can’t play it.

  • Visitor
  • Why is party and**bleep** by notorious gone on Spotify?   I am located in Sweden but it seems to be more people than me that can’t play it.   
  • geovanebento
  • Roadie
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Prince of Egypt Soundtrack unavailable? Visible but I can’t play any songs

I can see the Prince of Egypt original movie soundtrack, save it and all, but I can’t play a single song except ‘River Lullaby’ by Amy Grant - what’s happening?

  • Visitor
  • I can see the Prince of Egypt original movie soundtrack, save it and all, but I can’t play a single song except ‘River Lullaby’ by Amy Grant - what’s happening?
  • geovanebento
  • Roadie
  • 1413 Views
  • 1 replies
  • 1 likes
  • 1413 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs not downloading

PlanPremiumCountryUSDeviceiPhone 14Operating SystemiOS 16.3.1 My Question or IssueSongs won’t download and even when I’m on WiFi the red download thing pops up randomly. I have storage on my phone, I deleted and offloaded the app and reinstalled it b...

  • Newbie
  • Plan Premium Country US Device iPhone 14 Operating System iOS 16.3.1   My Question or Issue Songs won’t download and even when I’m on WiFi the red download thing pops up randomly. &nbs...
  • AlejaR
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Global/Regional Charts

Hey there! I have some questions about how streams are calculated for Global Charts, such as: - The streams that are counted in the Global Charts, but do not belong to as especific territory/region (the surplus, after we add the regional ones) are on...

  • Casual Listener
  • Hey there!   I have some questions about how streams are calculated for Global Charts, such as:   - The streams that are counted in the Global Charts, but do not belong to as especific ...
  • Ba_GBS
  • Casual Listener
  • 1643 Views
  • 2 replies
  • 0 likes
  • global charts
    Regional Charts
    Spotify Charts
    Streams
  • 1643 Views
  • 2 replies
  • 0 likes