Can`t open spotify!!! :(

[Fonzi9]

Hi, I have Macbook air and when I`m trying open spotify nothing happens just black screen with loading cyrcle and then nothing one minute, 5,10... 

when I close this window spotify freezes and ofer me to send this problem to apple....... the text of this problem is in Attachment

Can somebody tell me how to solve this problem?? THX  😞 🙂 

[MattSuda · Accepted solution]

Try a clean reinstall of Spotify to see if this fixes the problem:

Advanced method:
https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Easy method:
Download this free app cleaner. It's super easy.

http://www.freemacsoft.net/appcleaner/

When you open up the app, search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool.

After that, download and reinstall Spotify.

[Fonzi9]

YOU JUST SOLVED IT!!! thank you so much! 😄