Cannot log in to Mac player

[jedsheckler]

I created a new account with a gmail alias (myname+spotify@gmail.com) because my wife took over my original Spotify account years ago and I don't want to make her change. This account is working in that I can log in to the web player, but I cannot log in to the stand-alone app with this account on my Mac (username or password incorrect, error code 3). I have reset the password to this account, tried using the username without the @gmail.com to no avail.

Help!

[Bittencourt]

Hi, welcome to the community!

The following thread shows a similar situtaion with a solution.  

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Error-code-3/m-p/1248992/highlight/...

Hope it works for you too.

[jedsheckler]

Thanks. I found that thread before posting here and that was what got me to try logging in with username only and reset my password. No dice in either case.

[Bittencourt]

I can't figure out what's going on.

Maybe you should contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you.

Support takes 24-48 hours to reply -- hope it helps!