Charged twice without subscription

[milnicky]

Hello,

Earlier today I tried to sign up for the student discount for Spotify premium. I have never used Spotify premium before. In order to get the student discount I need to verify that I was a college student. On my first attempt, I entered my name and college but was not found in the registry. On my second attempt, I sent in a picture of my college ID but soon after received an email that I was not verified. So, after two attempts at trying to get the student discount I gave up and decided not to use Spotify premium. The problem, however, was that I had already given them my credit card information and Spotify had charged me for the student discount ($4.99) twice. So now I have paid Spotify 10 dollars and I still don't even have a premium subscription. At this point, I just want my money back.

Thanks

[MauriceMV]

Hey @milnicky,

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible. Please note that it can take up to 48 hours to get a reply.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.