Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5020 Views
  • 1 replies
  • 0 likes
  • 5020 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7027 Views
  • 1 replies
  • 0 likes
  • 7027 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4790 Views
  • 1 replies
  • 3 likes
  • 4790 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 42190 Views
  • 19 replies
  • 1 likes
  • music stops
  • 42190 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166935 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166935 Views
  • 0 replies
  • 35 likes

Spotify Mac & Android syncing problems - songs randomly stop

Hello, I use my Mac (13" MacBook Pro Retina '13) and my android device (Samsung S5 running Android version 5.0) regularly to interact with Spotify. Lately there've been persisting issues with music randomly being part-way through a song, or sometimes...

  • Newbie
  • Hello,      I use my Mac (13" MacBook Pro Retina '13) and my android device (Samsung S5 running Android version 5.0) regularly to interact with Spotify. Lately there've been persis...
  • 302 Views
  • 0 replies
  • 0 likes
  • Mac
  • 302 Views
  • 0 replies
  • 0 likes

Spotify Helper process not responding

I have five Spotify Helper processes running in Activity Monitor and one of them is not responding. I've tried force quitting it multiple times, but it just keeps coming back.

  • Music Fan
  • I have five Spotify Helper processes running in Activity Monitor and one of them is not responding. I've tried force quitting it multiple times, but it just keeps coming back. 
  • jmap
  • Newbie
  • 18575 Views
  • 17 replies
  • 9 likes
  • Mac
  • 18575 Views
  • 17 replies
  • 9 likes

how to browse public playlists?

Hi, I have two questions it would be brilliant to get someone's help with! Thanks guys. 1. I've finished all the playlists in the "Focus" section. Does Spotify keep adding new playlists to these sections, and if so how frequently? 2. Is it possible f...

  • Regular
  • Hi,   I have two questions it would be brilliant to get someone's help with! Thanks guys.    1. I've finished all the playlists in the "Focus" section. Does Spotify keep adding...
  • Soundofus
  • Community Legend
  • 9708 Views
  • 1 replies
  • 1 likes
  • Mac
  • 9708 Views
  • 1 replies
  • 1 likes

Song displayed is not the song playing.

Bug Report: In Radio mode, song displayed is not the song playing. Steps to recreate: Create a Radio entry from a song. Skip a track or two (doesn't happen all the time). A song will begin to play. That song is not the song displayed. (See attached):...

  • Community Legend
  • Bug Report: In Radio mode, song displayed is not the song playing. Steps to recreate: Create a Radio entry from a song. Skip a track or two (doesn't happen all the time). A song will begin to...
  • 272 Views
  • 0 replies
  • 0 likes
  • Mac
  • 272 Views
  • 0 replies
  • 0 likes

HELP NOBODY SEEMS TO KNOW

everytime i click on spotify it opens the login and as soon as i login the mainscreen player opens and then immeditley closes nothing else happens ive re download it 100 f*cking times with no help and have looked around a bunch but it seems i cant fi...

  • Newbie
  • everytime i click on spotify it opens the login and as soon as i login the mainscreen player opens and then immeditley closes nothing else happens ive re download it 100 f*cking times with no help an...
  • Jordi
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Mac
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Caching "Songs" List on Mac

I know its possible to cache the Songs list in the iOS version of Spotify with a premium subscription, but is the same possible for the desktop versions? I know you could just copy and paste everything into a playlist and make that available offline,...

IMG_3399.PNG
  • Casual Listener
  • I know its possible to cache the Songs list in the iOS version of Spotify with a premium subscription, but is the same possible for the desktop versions? I know you could just copy and paste everythi...
  • MattSuda
  • Spotify Star
  • 544 Views
  • 3 replies
  • 0 likes
  • Mac
  • 544 Views
  • 3 replies
  • 0 likes

Can't play current track

Hi, I have been having this issue for a while. Some tracks when i play them on my mac display "can't play current track". I looked on the site here and found that other people where having the same issue. I tried doing what other people did which was...

  • Newbie
  • Hi,   I have been having this issue for a while. Some tracks when i play them on my mac display "can't play current track". I looked on the site here and found that other people where having...
  • OviiiOne
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Mac
  • 278 Views
  • 1 replies
  • 0 likes

Can't connect with Facebook

I've tried to connect my Spotify account with my facebook one. I went to archive and then selected the optinon "connect to facebook". Then I logged in Facebook but instead asking me for permission to join the app, the screen turned white whith a blac...

  • Newbie
  • I've tried to connect my Spotify account with my facebook one. I went to archive and then selected the optinon "connect to facebook". Then I logged in Facebook but instead asking me for permissio...
  • Jordi
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • Mac
  • 285 Views
  • 1 replies
  • 0 likes

Saving an entire playlist

Hi everyone - I'm testing Spotify out from Rdio and imported my entire Rdio collection as a playlist in Spotify. Now what I'm trying to do is "Save" every song in the playlist so I can find it in "My Music". Anyone know if there's a way to do this? I...

  • Newbie
  • Hi everyone - I'm testing Spotify out from Rdio and imported my entire Rdio collection as a playlist in Spotify.   Now what I'm trying to do is "Save" every song in the playlist so I can fin...
  • Josh
  • Community Legend
  • 5608 Views
  • 1 replies
  • 0 likes
  • Mac
  • 5608 Views
  • 1 replies
  • 0 likes

Desktop Communication failed

Does anyone know why I am getting this message? Spotify desktop client communication failed. Thanks

  • Newbie
  • Does anyone know why I am getting this message?   Spotify desktop client communication failed.   Thanks
  • MattSuda
  • Spotify Star
  • 350 Views
  • 2 replies
  • 0 likes
  • Mac
  • 350 Views
  • 2 replies
  • 0 likes

[Bug] Playlist header layout issue

Spotify Build: 0.9.15.27.g87efe634 OS: OSX Yosemite 10.10.1 Steps to reproduce: Open a playlist with a long name Scroll to the right in the track list Screenshots: Attached, at increasing progressions of scrolling right Extra Details: Screen Resoluti...

  • Newbie
  • Spotify Build: 0.9.15.27.g87efe634 OS: OSX Yosemite 10.10.1   Steps to reproduce: Open a playlist with a long name Scroll to the right in the track list Screenshot...
  • Jordi
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Mac
  • 282 Views
  • 1 replies
  • 0 likes

Spotify has problems with internet

Spotify on my Mac just today decided not to connect to the internet though y internet connection is near perfect. No other application on my Mac had any problems accessing my internet connection. I removed Spotify from Applications by dragging it to ...

  • Casual Listener
  • Spotify on my Mac just today decided not to connect to the internet though y internet connection is near perfect. No other application on my Mac had any problems accessing my internet connection. I r...
  • OviiiOne
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Mac
  • 254 Views
  • 1 replies
  • 0 likes

What's the point of having public playlists and followers if you can't connect with them?

It's flattering to have quite a few followers for one of my playlists but it's largely fustrating in that there's no way to interact with them. No way for me to find out what might they want to listen to. No way to connect or know who they are. It's ...

  • Music Fan
  • It's flattering to have quite a few followers for one of my playlists but it's largely fustrating in that there's no way to interact with them. No way for me to find out what might they want to liste...
  • EGLUE
  • Music Fan
  • 984 Views
  • 4 replies
  • 2 likes
  • Mac
  • 984 Views
  • 4 replies
  • 2 likes

Radio not synchronised between Desktop and Mobile

Hi! I am making some experiments with Spotify Radio. The devices I am using are: - Mac OSX 10.10.1 with Spotify 1.0.1.811.g63b21681 - Samsung Galaxy Note 3 with Android 4.4.2 and latest Spotidy app - Denon AVR X2100W with Spotify Connect Both Mac and...

Screen Shot 2015-01-17 at 16.40.40.png Screenshot_2015-01-17-16-40-43.png
  • Community Legend
  • Hi! I am making some experiments with Spotify Radio. The devices I am using are: - Mac OSX 10.10.1 with Spotify 1.0.1.811.g63b21681 - Samsung Galaxy Note 3 with Android 4.4.2 and la...
  • 329 Views
  • 0 replies
  • 0 likes
  • Mac
  • 329 Views
  • 0 replies
  • 0 likes

Spotify 1.0.1.805 for Mac and AppleScript

Hello, I've just got the new version of Spotify and it doesn't support AppleScripting anymore. It was very handy for me, I used to use scripts to optimise my workflow with Spotify. Virtually all Mac applications have AppleScripting support, and previ...

  • Music Fan
  • Hello,   I've just got the new version of Spotify and it doesn't support AppleScripting anymore. It was very handy for me, I used to use scripts to optimise my workflow with Spotify. Virtual...
  • dinqe
  • Music Fan
  • 776 Views
  • 2 replies
  • 4 likes
  • 776 Views
  • 2 replies
  • 4 likes

Use two Accounts on one Mac

Hi Me and my wife have both our own Spotify Account wich we use on each iPhone. At home we both listen music on spotify running on a mac wich is connected with our sound system. The problem is, that only one account can be oppened on the mac software...

  • Casual Listener
  • Hi Me and my wife have both our own Spotify Account wich we use on each iPhone. At home we both listen music on spotify running on a mac wich is connected with our sound system. The problem is, tha...
  • MattSuda
  • Spotify Star
  • 4515 Views
  • 3 replies
  • 3 likes
  • Mac
  • 4515 Views
  • 3 replies
  • 3 likes

Desktop Queue wiped after listening on phone

I often queue on my desktop. When I listening on my phone, it is often downloaded playlists. If I listen to a downloaded playlist on my phone, and then come to my desktop, the desktop's queue is wiped and instead starts from where I left my phone pla...

  • Casual Listener
  • I often queue on my desktop. When I listening on my phone, it is often downloaded playlists.   If I listen to a downloaded playlist on my phone, and then come to my desktop, the desktop's ...
  • 214 Views
  • 0 replies
  • 1 likes
  • Mac
  • 214 Views
  • 0 replies
  • 1 likes

Messages Through Facebook But Not Spotify

Description I am now getting Spotify messages through Facebook but not Spotify. I used to get messages through Spotify. A more detailed description, using numbered steps 1. I received messages sent from other Spotify users within my Spotify app. 2. A...

  • Casual Listener
  • Description I am now getting Spotify messages through Facebook but not Spotify. I used to get messages through Spotify.   A more detailed description, using numbered steps 1.  I ...
  • 274 Views
  • 0 replies
  • 0 likes
  • Mac
  • 274 Views
  • 0 replies
  • 0 likes

Solved!! Internal Error - Spotify crashes when iTunes or VLC is opened

DescriptionSpotify crashes on Mac when I launch/activate iTunes or VLC apps. The following details about the crash are displayed with options to "Crash" or "Continue": Exception Name: NSInvalidArgumentExceptionDescription: -[SPMediaKeyTap grab]: unre...

  • Casual Listener
  • Description Spotify crashes on Mac when I launch/activate iTunes or VLC apps. The following details about the crash are displayed with options to "Crash" or "Continue": Exception Name: NSInvalidAr...
  • vervorm
  • Newbie
  • 3715 Views
  • 22 replies
  • 3 likes
  • Mac
  • 3715 Views
  • 22 replies
  • 3 likes