Disliked artists appearing in playlists on Desktop app

[aeggerton]

Using Mac (M1) Desktop app on a premium account in the UK and finding that artists I have successfully disliked/removed on iOS and are not showing up on mobile app are appearing/included and playing in desktop app when playing same playlist.

Was confused when I moved across to play on mac from iphone only to have song play from an artist I had previously removed and was not in playlist on phone suddenly start playing. When I then compared playlist (Spotify playlist) between devices several songs that are not in iphone version due to me logging my preferences show up throughout the playlist on the Mac. Then checked several other playlists and same thing. Appears that the profile is not correctly synching across the devices using the account. It is a family plan and checked other members of the family and same thing.

Mac version 

1.1.58.820.g2ae50076-a

Also checked W10 desktop app and found same issue. May be also to due to the fact you can only dislike artists on mobile app??

[Ver]

Hey @aeggerton,

Thanks for getting in touch with us 🙂
 

It's a good idea to give these steps a go and run a clean reinstall. Sometimes the cache can lead to different issues.

We'd suggest you also try with another network to see if anything changes.

Just to double check- do you dislike different songs in a specific playlist or block artists?

Keep us in the loop! We'll be right here if you have any questions.

[aeggerton]

No change I am afraid. Did a clean install on both Windows 10 app and Mac app and both have same issue. Also checked web based player and same thing. Songs from disliked artists showing up in playlists but correctly not shown in same playlist on mobile app. As I can only dislike artists on mobile app?, assume there is a problem with my profile not correctly synching back to web and desktop app?.

[Ver]

Hey @aeggerton,

Thanks for keeping us in the loop 🙂
 

Could you try with another account to check if the issue persists? You can head here to create one.

You can also send us screenshots of what you're seeing. We'll look into this further.

Let us know how it goes. If you have questions, you know where to find us.

[aeggerton]

Afraid also happening in other family members accounts when they dislike artist on mobile app songs by the artist no longer show up in playlists but on desktop app still appear and songs play.

In screenshots below you will see George Harrison song is listed in desktop app but not is iOS app

Desktop app George Harrison shows and plays

iOS app George Harrison doesnt show up or play

[Ver]

Hey @aeggerton,

Thanks for the keeping us posted 🙂

Just to double-check- you can see the song after clicking on Hide this song in the playlist or after clicking on the artist page and selecting Don't play this artist?

When you click on the specific song- does it start playing? 

Keep us in the loop! If you have questions, we are here for you.

[aeggerton · Accepted solution]

Yes I can see the song after clicking on Hide this song in the playlist but on mobile after clicking on the artist page and selecting Don't play this artist I dont see any of their songs in the playlists on mobile only. 

Since my last message something appears to have resolved as now when I click on the specific song- wont play with the blue message that it can play and songs are skipped on any device even if visible/listed in the playlist on the desktop app.