Playback displays "59:59" before "0:00" when double clicking a track to play

[msmrmrms]

Playback displays "59:59" before "0:00" when double clicking a track to play.

Plan

Premium

Country

Device

Macbook

Operating System

macOS latest

[MihailY]

Hey @msmrmrms,

Thanks for reaching out.

We've tested this on our end but couldn't reproduce the issue, so please check if this happens only when connected to a smart speaker. If yes, try reconnecting your Spotify account in the smart speaker app.

Of course, it's always a good idea to try a clean reinstall of the Spotify app to see if that makes a difference.

If the issue persists, please send us your exact app version along with a short video of the issue.

Keep us posted.

[msmrmrms]

Hi, yes it still occurs with Sonos products after a clean reinstall. The version is Spotify for macOS (Apple Silicon)
1.2.39.578.g0ea3f38b

[Novy]

Hey @msmrmrms,

Thanks for getting back to us. 

Just to confirm, have you noticed the same behavior when you're connected to a different device via Bluetooth, or is it just happening with the Sonos speakers? 

You could try unlinking and relinking your Spotify and Sonos accounts to see if that makes a difference.

Keep us posted on how it goes. 

[msmrmrms]

Hi, I'm afraid I don't have non-Sonos speakers to test with, but it happens with all Sonos speakers, even after unlinking and relinking.

[Ivelina]

Thanks for the response @msmrmrms.

Just to make sure we've understood correctly, this only happens if you've connected the Spotify app to a Sonos speaker, is that so and you don't see the issue when not playing from a connected device?

Did you notice if this behavior occurred after a specific event and does it happen with the Web Player too?

Could you ask a relative or a friend to log in to their account in the app on your Mac so you can test if this happens on another account as well?

We'll be on the lookout for your response 🙂

[msmrmrms]

Correct. No specific event, and it does not happen in the web player, on the macOS app.

[Maria]

Hey @msmrmrms,

Thanks for the additional info!

Just to make sure we cover all bases, could you check for any updates for your Mac's OS, as well as for the Sonos software?

Also, if possible, could you try logging in to another account on your Mac to see if you experience the same thing there? This could help us determine if this is related to the account itself.

Keep us posted!

[msmrmrms]

Everything is up to date, and it's not limited to this account

[OscarDC]

Hey @msmrmrms,

Thank you for keeping in contact.

Since the issue is not happening on the Web Player and everything is up to date, it's possible that the proper behavior of the app could be affected by some specific cache still stored on your device.

So in this case, we'd recommend clearing any entries which contain Spotify from the host files on your computer. To do so, you can follow the instructions mentioned in this post.
 

Hope this helps. Let us know how it goes.

[msmrmrms]

This did not fix the issue

[Ivelina]

We really appreciate you taking the time to go through the steps we suggest, thank you for the cooperation @msmrmrms.

We've forwarded this info to the relevant team so they can take a look and as soon as we have any updates on the matter, we'll make sure to post them here.

Could you send us the exact MacOS-version that you're currently using? This will be very helpful.

In the meantime, the Community's here if you need assistance with anything else 🙂

[msmrmrms]

Sonoma 14.5 (23F79)