Queue marks more than one track when moving around tracks in queue

[fantasypark]

Plan

Premium

Country

Sweden

Device

Macbook Air M1, 2020

Operating System

macOS Ventura 13.1

Hi,

Whenever trying to shift a location of a track in the queue on my the desktop app (Mac), it selects another track as well, thus removing said other track from the queue, or best case just shifting it around. This happens systematically, but not 100 % of the times when engaging with the queue.

I am only selecting one track, it selects another unrelated track automatically, and no I have not touched that other track or held ctrl or something, it just does it right away.

See attached picture.

[Lyubka]

Hey @fantasypark,

Thank you for reaching out here in the Community.

We'd recommend disabling hardware acceleration in the app. Go to Settings > Compatibility > toggle off "Enable hardware acceleration" option then restart Spotify.

It's also a good idea to cached files on your computer. Steps for this can be found here. 

In case the issue persists, could you please test this with a different account? If a family member has a Spotify account, it'd be great to ask them to log in on your Mac to see if they'll be able to reproduce it. You mentioned that this is not happening all the time, however, if possible try testing with another account. 

Let us know how it goes. We'll be on the lookout for your reply. 

[fantasypark]

Hi just wanted to give an update on this issue.

The issue still remains, and the setting you described did not exist at the time of you giving this answer, and still doesn't exist. It's been removed, it existed way back but doesn't exist in current versions of the app. The songs get duplicated and it f**ks even more up if you try to change the order of items. See attached image for current state of issue. If there is any other way of removing hardware acceleration for the app, or any other possible solution then please return to me. Haven't had the issue come up in a while though, just fyi, but annoying as heck when it does happen! Tack in advance!