Some tracks dont play

[jakub_barta]

Some tracks (for example Young lust from The Wall 2011 remastered version) dont play - I double click it, nothing happens, progress bar isnt moving, music isnt playing.

Im using Mac, latest version of Spotify and I have premium.

Thx for help

[Soundofus]

Hello there and welcome to the community,

Have you tried to play it on web to see if you experience the same probllem ?

https://open.spotify.com/album/33p78EyTp6esCBodi24Pzx

[jakub_barta]

Thanks for response, it works in both web player and my mobile device. It only doesnt work on mac

[Soundofus]

Sometimes, just a simple thing as to log out and log back in can fix the problem on desktop.

If the problem persists, maybe it will need to think about a clean reinstallation.

[jakub_barta]

Log off/log on doesnt work. I even removed Spotify from Applications, then installed it again, still nothing.

[Jordi · Accepted solution]

Hi there,

Does it help when you follow the reinstallation steps mentioned in this guide? It is important to also remove your local cache files.

[jakub_barta]

yep, removing local cache according to the guide and then reinstalling did the trick. thanks!