Unable to stream songs

[rhyslw5]

Plan: Premium

Country: United States

Device: Macbook Pro late 2013

Operating System: macOS High Sierra

Whenever I try to stream a song, nothing happens.

[ardacebi]

Hey there,

Sorry for your issue. Please try the solutions below:

- Can you try restarting your machine?

- Can you do a brand new installation of the Spotify app?

- Can you try accessing Spotify on another network?

- Can you try streaming using the web player?

Let me know what happens.

[rhyslw5]

Restarting my computer does not fix it, redownloading Spotify does not fix it, and accessing Spotify on a different network does not fix it. As for the web player, it does not even load on my computer, as shown in the screenshot below.

[ardacebi]

Hey,

Thanks for the reply. It seems like there is some kind of restriction to the Spotify network in your area as you can’t even access the web player.

- Can you try accessing to the Spotify app and the web player using a VPN?

- Is there a possibility of you having some kinds of restriction to internet on your country or your router? Where are you trying to access Spotify? Public or home internet?

Cheers.

[arulanandkk1]

Same problem.

[rhyslw5]

I do not have a VPN.

I am on my home internet in Pennsylvania, and there are no restrictions on it.

[ardacebi]

Hey,

Thanks for the reply. Are you able to stream on a device other than your computer? (Same network)

Cheers.

[rhyslw5]

Yes, I am able to stream songs on my iPhone 5S.

[ardacebi]

Hey,

Can you try updating your machine to macOS Mojave via the App Store?

Cheers.

[rhyslw5]

My computer does not have enough space to update.