Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4370 Views
  • 1 replies
  • 0 likes
  • 4370 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6470 Views
  • 1 replies
  • 0 likes
  • 6470 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4430 Views
  • 1 replies
  • 3 likes
  • 4430 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 41189 Views
  • 19 replies
  • 1 likes
  • music stops
  • 41189 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166460 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166460 Views
  • 0 replies
  • 35 likes

Issues with the "remove" function on daily mixes

Hi, since a while ago I have problems using the "remove" function in my daily mixes using the Spotify Web Player on Google Chrome.When either clicking "dont play this song" or "dont play this artist", nothing happens. I have no problems using this fu...

  • Newbie
  • Hi,   since a while ago I have problems using the "remove" function in my daily mixes using the Spotify Web Player on Google Chrome. When either clicking "dont play this song" or "dont play t...
  • 296 Views
  • 0 replies
  • 1 likes
  • 296 Views
  • 0 replies
  • 1 likes

"Can't play the current song." - Playback stops after each song

Hi, After most songs end, the next one in the radio, album, station etc, will not start, but I'll receive a blue banner message saying "Can't play the current song.". I can then play the next track by clicking the right arrow, but it will again stop ...

  • Newbie
  • Hi,    After most songs end, the next one in the radio, album, station etc, will not start, but I'll receive a blue banner message saying "Can't play the current song.".   I c...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Solved!! Spotify not loading social bar or artist page.

Hello, Spotify won't load the social activity bar, friends profiles or artist pages (remain blank, with a find people tab on the SB). It's working other than that. Happened after I installed the update this morning. Tried loading a previous version, ...

  • Music Fan
  • Hello,   Spotify won't  load the social activity bar, friends profiles or artist pages (remain blank, with a find people tab on the SB). It's working other than that. Happened afte...
  • phippsy
  • Regular
  • 34351 Views
  • 382 replies
  • 6 likes
  • 34351 Views
  • 382 replies
  • 6 likes

No puedo iniciar sesion de spotify desde mi movil

Acabo de salir de mi cuenta de spotify, no me deja entrar al intentarlo porque dice que ya estoy registrada. El caso es que estoy intentando iniciar sesion!!! He pedido que me mandaran la contraseña, es un servicio que estoy pagando y aun no me han m...

  • Newbie
  • Acabo de salir de mi cuenta de spotify, no me deja entrar al intentarlo porque dice que ya estoy registrada. El caso es que estoy intentando iniciar sesion!!! He pedido que me mandaran la contraseña,...
  • Jorge88
  • Newbie
  • 26945 Views
  • 4 replies
  • 1 likes
  • Mac
  • 26945 Views
  • 4 replies
  • 1 likes

Solved!! How do I delete offline synced songs?

I'm sure this has been asked alot, but is there a way to delete the "cache" of offline music synced to my mac? I know there is no way to delete the music on my iphone except to reinstall the app. But I'm wondering if theres a way to delete the downlo...

  • Regular
  • I'm sure this has been asked alot, but is there a way to delete the "cache" of offline music synced to my mac? I know there is no way to delete the music on my iphone except to reinstall the app. But...
  • user-removed
  • Not applicable
  • 145894 Views
  • 15 replies
  • 4 likes
  • 145894 Views
  • 15 replies
  • 4 likes

How can I get Spotify to recognize updated tag info?

I have been taking on the task of running many, many of my files through a tag program, deleting old (multiple) tags, and, generally, cleaning everything up. One issue that I've noticed is that Spotify doesn't recognize the changes that I've made to ...

  • Visitor
  • I have been taking on the task of running many, many of my files through a tag program, deleting old (multiple) tags, and, generally, cleaning everything up.   One issue that I've noticed is t...
  • rodmusic
  • Newbie
  • 5184 Views
  • 11 replies
  • 1 likes
  • 5184 Views
  • 11 replies
  • 1 likes

Spotify Daily Mix display bug

Some list entries are missing in daily mix. Their text content can't be clicked. (it's not just invisible).macOS 10.12.6

  • Roadie
  • Some list entries are missing in daily mix. Their text content can't be clicked. (it's not just invisible). macOS 10.12.6
  • 197 Views
  • 0 replies
  • 0 likes
  • Mac
  • 197 Views
  • 0 replies
  • 0 likes

Search Problems

I have a spotify account and it has been working fine for ages (bit slow). However lately, when I try to search for a song or an artist it keeps syaing that there are no results, or it will take ages to load and then not load properly. So basically I...

  • Newbie
  • I have a spotify account and it has been working fine for ages (bit slow). However lately, when I try to search for a song or an artist it keeps syaing that there are no results, or it will take ages...
  • alejorojas2k
  • Newbie
  • 2515 Views
  • 11 replies
  • 5 likes
  • 2515 Views
  • 11 replies
  • 5 likes

turn off auto import of iTunes library

How do I stop spotify from loading my itunes index. I takes a while to do that and I don't want to see my library when start up Spotify Thanks

  • Regular
  • How do I stop spotify from loading my itunes index.  I takes a while to do that and I don't want to see my library when start up Spotify Thanks 
  • bobsax
  • Casual Listener
  • 7079 Views
  • 12 replies
  • 0 likes
  • 7079 Views
  • 12 replies
  • 0 likes

Profile and cover photo is same

Hi,on my artist page, if I want to upload a image it shows the same for profile pic and cover pic. How to get there a different photos? I want headline/cover photo to be band picture and profile (small one) to be our band logo.Thanks

  • Newbie
  • Hi, on my artist page, if I want to upload a image it shows the same for profile pic and cover pic. How to get there a different photos? I want headline/cover photo to be band picture and profile ...
  • 394 Views
  • 0 replies
  • 0 likes
  • 394 Views
  • 0 replies
  • 0 likes

waiting waiting... PC and IOS both showing a green waiting circle

im tring to give my son a code for a family account but both his phone and the PC have a green waiting circle when we follow the email link to his account, please help!windows 10. IOS. the PC app will log him in fine but not sure where to add the cod...

  • Newbie
  • im tring to give my son a code for a family account but both his phone and the PC have a green waiting circle when we follow the email link to his account, please help! windows 10. IOS.  the P...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Local albums splitting up in collection

Hi there, I added all my local files to my collection, but A LOT of the albums are split - i have a few tracks of an album sepeate from the others (there's a screenshot if you want).... This is really annoying - any fix?

  • Casual Listener
  • Hi there, I added all my local files to my collection, but A LOT of the albums are split - i have a few tracks of an album sepeate from the others (there's a screenshot if you want).... This is reall...
  • winterwulf
  • Regular
  • 931 Views
  • 5 replies
  • 1 likes
  • Windows
  • 931 Views
  • 5 replies
  • 1 likes

Solved!! HELP, SPOTIFY WON'T QUIT!

I'm running Mac OSX 10.6.8, and have th latest version of spotify but in the last couple of days it has just frozen up and it wont let me quit the application. When I click on it to open all the options at the top have disappeared and won't let me se...

  • Casual Listener
  • I'm running Mac OSX 10.6.8, and have th latest version of spotify but in the last couple of days it has just frozen up and it wont let me quit the application. When I click on it to open all the opti...
  • hannahedaw
  • Newbie
  • 51048 Views
  • 26 replies
  • 3 likes
  • 51048 Views
  • 26 replies
  • 3 likes

Superuser Contribution Syncing Local Files to Android, apparently new problem

I had my local files synced to my Andriod until about a week ago, at which point (for reasons beyond my comprehension) all my downloaded playlists on my phone were no longer downloaded. Since then, I have been unable to sync my local files to my phon...

  • Newbie
  • I had my local files synced to my Andriod until about a week ago, at which point (for reasons beyond my comprehension) all my downloaded playlists on my phone were no longer downloaded. Since then, I...
  • scratcher221
  • Newbie
  • 498 Views
  • 1 replies
  • 1 likes
  • 498 Views
  • 1 replies
  • 1 likes

Double Loading Spinners

This is a bug I have noticed today. It happens when you click on a playlist. When the playlist isn't instant you see two one when you initially click and then the other appears. My coworkers and I notice this only on mac os 10.11.6 desktop app.

  • Music Fan
  • This is a bug I have noticed today. It happens when you click on a playlist. When the playlist isn't instant you see two one when you initially click and then the other appears.   My coworkers...
  • 228 Views
  • 0 replies
  • 2 likes
  • Mac
  • 228 Views
  • 0 replies
  • 2 likes

Favourite, Like or Star a song?

Hi all, I have tried to do some forum searching but all the topics I come across are from 2014, so, here goes; Very. very new to Spotify migrating over from Google Music where you could 'thump up' specific songs you like a feature that appears to be ...

  • Casual Listener
  • Hi all,   I have tried to do some forum searching but all the topics I come across are from 2014, so, here goes;   Very. very new to Spotify migrating over from Google Music where you c...
  • user-removed
  • Not applicable
  • 3840 Views
  • 2 replies
  • 6 likes
  • Windows
  • 3840 Views
  • 2 replies
  • 6 likes

Spotify on OS X doesn't restore as a full screen app [BUG]

I tried to file this in the bug topic, but it wouldn't let me create a new post. On the redesigned Spotify (black interface) OS X desktop app, it no longer restores as a full screen app. In the previous version(s) if it was a full screened app, you q...

  • Regular
  • I tried to file this in the bug topic, but it wouldn't let me create a new post.   On the redesigned Spotify (black interface) OS X desktop app, it no longer restores as a full screen app. I...
  • danmandle
  • Regular
  • 2722 Views
  • 14 replies
  • 29 likes
  • Mac
  • 2722 Views
  • 14 replies
  • 29 likes

Create similar playlist

Hi, unfortunately the function "create a similar playlist" (maybe not the exact translation into English) when you perform a right click on one of your playlists does not work any more. I click on it and wait, but nothing happens. Does anybody know w...

  • Newbie
  • Hi,   unfortunately the function "create a similar playlist" (maybe not the exact translation into English) when you perform a right click on one of your playlists does not work any more. I cl...
  • maurice_ichi
  • Roadie
  • 925 Views
  • 2 replies
  • 2 likes
  • 925 Views
  • 2 replies
  • 2 likes

Can I import the offline songs that I backed up?

I recently moved abroad to a country where all internet access is paid for per GB. Before I left, I had 15GB of downloaded/offline music which I backed up on an external hard drive just by copying over the folder that it was stored in. After getting ...

  • Newbie
  • I recently moved abroad to a country where all internet access is paid for per GB. Before I left, I had 15GB of downloaded/offline music which I backed up on an external hard drive just by copying ov...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Local mp3 files aren't syncing to iPhone 6

My local mp3 files can be played on spotify on my computer but not on the iPhone 6. They show up along with the other files being synced for offline play, but they are grayed out and not able to be played. How can I fix this problem?

  • Casual Listener
  • My local mp3 files can be played on spotify on my computer but not on the iPhone 6. They show up along with the other files being synced for offline play, but they are grayed out ...
  • Paulo23
  • Roadie
  • 3670 Views
  • 5 replies
  • 1 likes
  • Mac
  • 3670 Views
  • 5 replies
  • 1 likes