Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5061 Views
  • 1 replies
  • 0 likes
  • 5061 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7071 Views
  • 1 replies
  • 0 likes
  • 7071 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4824 Views
  • 1 replies
  • 3 likes
  • 4824 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 42228 Views
  • 19 replies
  • 1 likes
  • music stops
  • 42228 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166966 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166966 Views
  • 0 replies
  • 35 likes

Spotify does not want to stop crashing without warning

Yesterday I downloaded spot icy and was able to Rome freely through it without any disturbances, a couple minutes later it begins to crash about 4 times, I kept re-opening it, but I didn't have the patience for it anymore. So I deleted it. And re-dow...

  • Newbie
  • Yesterday I downloaded spot icy and was able to Rome freely through it without any disturbances, a couple minutes later it begins to crash about 4 times, I kept re-opening it, but I didn't have the p...
  • Nico
  • Community Legend
  • 570 Views
  • 1 replies
  • 1 likes
  • Mac
  • 570 Views
  • 1 replies
  • 1 likes

Playlist not updating

My playlist do not update. When I create a new playlist they no longer sync when I am in wifi and plugged up to my charger so I cannot listen to new playlist. This is annoying because I have a premium subscription. I've tried to delete and redoenload...

  • Newbie
  • My playlist do not update. When I create a new playlist they no longer sync when I am in wifi and plugged up to my charger so I cannot listen to new playlist. This is annoying because I have a premiu...
  • MauriceMV
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • Mac
  • 352 Views
  • 1 replies
  • 0 likes

Playback hijacked by dormant device.

Hi. I have spotify running on three devices - two macs and one android. Obviously, I use one at a time, but I don't shut down the app on the mac at home when I'm at work.What happens is that randomly when I'm playing music on my work mac, the music s...

  • Casual Listener
  • Hi. I have spotify running on three devices - two macs and one android. Obviously, I use one at a time, but I don't shut down the app on the mac at home when I'm at work. What happens is that random...
  • tcaspy
  • Casual Listener
  • 431 Views
  • 4 replies
  • 0 likes
  • Mac
  • 431 Views
  • 4 replies
  • 0 likes

Spotify - Volume control - commands

Hello, I have try everything to create a command to control de volume only of spotify. Yes it is true that i'm not a programer but ... I can manage simple thing. I copy this code that i have found : tell application "System Events" set MyList to (nam...

  • Newbie
  • Hello,   I have try everything to create a command to control de volume only of spotify.   Yes it is true that i'm not a programer but ... I can manage simple thing.   I copy thi...
  • 2054 Views
  • 0 replies
  • 0 likes
  • Mac
  • 2054 Views
  • 0 replies
  • 0 likes

Spotify doesn't safe Google+ credentials

Hi! First of all, I'm glad that Spotify doesn't crash anymore when logging in with the Google federated login when I want to report lyrics/timing/pictures within the integrated musixmatch plugin. However the login still doesn't work properly. Now I d...

  • Regular
  • Hi!   First of all, I'm glad that Spotify doesn't crash anymore when logging in with the Google federated login when I want to report lyrics/timing/pictures within the integrated musixmat...
  • mikeweft
  • Regular
  • 272 Views
  • 1 replies
  • 0 likes
  • Mac
  • 272 Views
  • 1 replies
  • 0 likes

I Noticed A Few of my Favorite Songs Have Disappeared

I was listining to my playlist and I noticed that Korn Coming Undone and Twisted Transistor have been removed. Why would this have happned? Its completly gone from my mac, windows, and IPhone.

  • Casual Listener
  • I was listining to my playlist and I noticed that Korn Coming Undone and Twisted Transistor have been removed. Why would this have happned? Its completly gone from my mac, windows, and IPhone. 
  • Kortes
  • Regular
  • 5416 Views
  • 5 replies
  • 10 likes
  • Mac
    Windows
  • 5416 Views
  • 5 replies
  • 10 likes

Last.FM updated, no scrobbles

Hello all, Last.fm recently updated their site and since the new site went out from beta and they migrated their data to new environment, my Spotify scrobbles haven't been functioning properly. Anyone else experiencing the same? I have disconnected a...

  • Casual Listener
  • Hello all,   Last.fm recently updated their site and since the new site went out from beta and they migrated their data to new environment, my Spotify scrobbles haven't been functioning proper...
  • Dreadlord
  • Community Legend
  • 916 Views
  • 5 replies
  • 0 likes
  • Mac
    Windows
  • 916 Views
  • 5 replies
  • 0 likes

Solved!! Installation Failed on Mac

So I rebooted by mac and after doing so spotify will not install. I have tried deleting the download as well as the cache (screen shot attached) and still nothing happens.When I try to install I just get the message "An error occured while trying to ...

  • Casual Listener
  • So I rebooted by mac and after doing so spotify will not install.   I have tried deleting the download as well as the cache (screen shot attached) and still nothing happens. When I try to ins...
  • Dreadlord
  • Community Legend
  • 4676 Views
  • 8 replies
  • 1 likes
  • Mac
  • 4676 Views
  • 8 replies
  • 1 likes

error actualizacion en MAC, Crash! El programa se cierra inesperadamente!

Hola! Estoy un poco desesperado espero que podais ayudarme. Desde que se ha actualizado la ultima version de spotify, el programa al cerrarlo e intentar volver a abrirlo no me deja, me sale un mensaje de MAC que dice que el programa se ha cerrado ine...

  • Casual Listener
  • Hola! Estoy un poco desesperado espero que podais ayudarme. Desde que se ha actualizado la ultima version de spotify, el programa al cerrarlo e intentar volver a abrirlo no me deja, me sale un mensaj...
  • pacopadilla
  • Newbie
  • 9626 Views
  • 38 replies
  • 1 likes
  • 9626 Views
  • 38 replies
  • 1 likes

SpotifyWebHelper - Constant pop ups Mac

Over the last week Spotfiy has started the mac has started to throw up the pop-up: "SpotifyWebHelper wants to use your confidential information stored in "Spotify" in your Key Chain It doesn't matter how many times you allow, deny or always allow it ...

  • Newbie
  • Over the last week Spotfiy has started the mac has started to throw up the pop-up:   "SpotifyWebHelper wants to use your confidential information stored in "Spotify" in your Key Chain &nbs...
  • bayrho
  • Casual Listener
  • 32388 Views
  • 17 replies
  • 4 likes
  • 32388 Views
  • 17 replies
  • 4 likes

songs in que.

Can't remove songs in que.Anyone know how to delete them?

  • Newbie
  • Can't remove songs in que. Anyone know how to delete them?
  • Blueberry
  • Roadie
  • 918 Views
  • 2 replies
  • 0 likes
  • Mac
  • 918 Views
  • 2 replies
  • 0 likes

Solved!! Desktop player shows the wrong song as playing

This is a weird one. I'm listening to a song, which is correctly displayed in the bottom left area of my desktop player, but the playlist says a different (wrong) song is playing. What's this all about? I tried restarting Spotify and it's still doing...

  • Roadie
  • This is a weird one. I'm listening to a song, which is correctly displayed in the bottom left area of my desktop player, but the playlist says a different (wrong) song is playing. What's this all abo...
  • robot14
  • Roadie
  • 779 Views
  • 2 replies
  • 0 likes
  • Mac
  • 779 Views
  • 2 replies
  • 0 likes

Is Spotify forgetting songs added to My Music?

I can't 100% confirm that this is happening, but it seems to me like Spotify occassionaly forgets songs that I've added to my music. Anyone else experiencing this? Maybe it's a problem with syncing my activities across my personal Mac, work Mac, iPho...

  • Roadie
  • I can't 100% confirm that this is happening, but it seems to me like Spotify occassionaly forgets songs that I've added to my music. Anyone else experiencing this? Maybe it's a problem with syncing m...
  • robot14
  • Roadie
  • 565 Views
  • 3 replies
  • 0 likes
  • Mac
  • 565 Views
  • 3 replies
  • 0 likes

Solved!! Pinwheel of death - Radio function does not work from now to then

ADMINS: PLEASE TRANSFER TO HELP/MAC. THANKS. The radio function does not work anymore.I've shut down my Mac and left it. 2 hours later I restarted it, started Spotify and a song and sudenly the radio just shows that wheel turning over and over again....

  • Casual Listener
  • ADMINS: PLEASE TRANSFER TO HELP/MAC. THANKS.   The radio function does not work anymore. I've shut down my Mac and left it. 2 hours later I restarted it, started Spotify and a song and sudenl...
  • gyranthir
  • Casual Listener
  • 890 Views
  • 3 replies
  • 0 likes
  • Mac
  • 890 Views
  • 3 replies
  • 0 likes

Arcam mini Blink won't pair with Spotify on MacBook Pro

Hi,I've just bought an Arcam Mini Blink Bluetooth D-A converter to connect my Apple MacBook Pro running OSX Yosemite 10.10.5 to my Arcam amplifier and although it works perfectly with Apple Music and pairs instantly I can't get it to pair at all with...

  • Newbie
  • Hi, I've just bought an Arcam Mini Blink Bluetooth D-A converter to connect my Apple MacBook Pro running OSX Yosemite 10.10.5 to my Arcam amplifier and although it works perfectly with Apple Music a...
  • 748 Views
  • 0 replies
  • 0 likes
  • Mac
  • 748 Views
  • 0 replies
  • 0 likes

Duplicate Local Files

Hi, After I updated Spotify, the music tracks stored in my computer duplicated. I tried switch off all the local files sources however the tracks were still here and some duplicated, I tried see where the tracks were stored in my Mac but the 2 duplic...

  • Casual Listener
  • Hi,   After I updated Spotify, the music tracks stored in my computer duplicated. I tried switch off all the local files sources however the tracks were still here and some duplicated, I tried...
  • GrilledTony
  • Casual Listener
  • 1133 Views
  • 2 replies
  • 2 likes
  • Mac
  • 1133 Views
  • 2 replies
  • 2 likes

Solved!! Can't sort search results

Before the big recent update, search results could be sorted by clicking the column headers -- e.g. by artist, track, album. But after the update I can't do it anymore.I'm guessing that they just didn't bother to keep the old functionality in the new...

  • Music Fan
  • Before the big recent update, search results could be sorted by clicking the column headers -- e.g. by artist, track, album. But after the update I can't do it anymore. I'm guessing that they just...
  • StarScream
  • Casual Listener
  • 4550 Views
  • 14 replies
  • 14 likes
  • Mac
    Windows
  • 4550 Views
  • 14 replies
  • 14 likes

Solved!! How do I rearrange my playlists' order?

My playlists in spotify seem to be in the order that they were created. Is there a way to rearrange them in any different order? Thanks for any help.

  • Roadie
  • My playlists in spotify seem to be in the order that they were created.   Is there a way to rearrange them in any different order?   Thanks for any help.
  • tobiasburn
  • Newbie
  • 9629 Views
  • 2 replies
  • 0 likes
  • Mac
  • 9629 Views
  • 2 replies
  • 0 likes

What happened to the Filter function?!

guys! ive been a huge spotify evangelist since its introduction. ive been pleased to see it gradually improve as time has passed, and even had some really great features added (like the ability to control one device from another). but the removal of ...

  • Casual Listener
  • guys!   ive been a huge spotify evangelist since its introduction.  ive been pleased to see it gradually improve as time has passed, and even had some really great features added (like the...
  • mrurns
  • Regular
  • 1443 Views
  • 7 replies
  • 10 likes
  • Mac
  • 1443 Views
  • 7 replies
  • 10 likes