Can't login using email and password on Windows

[dhruve1]

I have tried to login to my Spotify account on Windows for the past few days using the email and password that always usually works however this time I get an error message saying:

"Oops! Something went wrong, please try again or take a look at our help area"

When signing into another account via Google it worked, but any accounts that need a username and password I get that error message

I tried to login to the same account on my phone and it worked perfectly fine.

If anybody could help I would be really grateful

[AlejaR]

Hey there @dhruve1,

Thanks for posting in the Community and welcome.

We'd like to gather further info to better understand what exactly is happening. Just to confirm, are you able to log in with email and password on your mobile device? You mentioned you tried, and it worked, but it's not clear if you're referring to the one linked to Google or the other one.

If you can log in to your mobile device, but not on the desktop app, we'd like to check:

• Does the same happen when trying to log in on the web player?
• Have you tried resetting your password? If you haven't, you can go here to do it.
• Keep in mind there are a few ways to sign up, e.g. Facebook or Apple. Try logging in with these. The account you're looking for may be linked to one of these options as well.

Keep us in the loop!

[alexsillyhilly · Accepted solution]

This started happening for me a few days ago after I accidentally logged out of the desktop app. Since then I've been trying to figure out how on Earth to quite simply log back in my account on the computer (I also knew my password was correct because I can log in on my phone) What worked for me is to open the link when you are trying to log in using incognito mode (I am using google chrome) This then worked and allowed me to use Spotify on desktop again. Such hard work and I have no idea what was going on but hopefully this will work for you too.

[dhruve1]

Thank you so much it worked for me too!

[CannCann]

Plan

Premium

Country

US

Device

Windows

Operating System

Windows 11 Enterprise

My Question or Issue

My username and password are not recognized from my Windows laptop. I can successfully login from my Android device but those credentials aren't working in my laptop. I've reset my password twice.