Discord listen along premium

[chongkwong]

Plan

Premium Family

Operating System

(Windows 11)

My Question or Issue

Everything used to work fine, but lately when trying to listen to music with a friend via discord it gives this message

every time it asks for premium even though i have it

[MateusM]

Hey there @chongkwong! 👋

Thanks for reaching out!

Can you double-check if you’re connected to the right Spotify Premium account on Discord? If you are, try disconnecting and then reconnecting it by following these steps to see if it makes any difference.

If none of that works, it might be a good idea to reach out to their support site here.

Keep me posted on how it goes!
/Mateus

[chongkwong]

My whole family has this problem. I have reconnected accounts, reset all settings, reinstalled all programs and nothing helps.

[MateusM]

Thanks for getting back @chongkwong!

Can you check if you’re using any VPN service that might be causing this issue? If so, try turning it off and give it another go to see if that helps. We strongly recommend not using a VPN, as it can lead to connectivity issues like this.

If that doesn’t do the trick, it’s a good idea to reach out to the Discord support team here. 

Hope this helps!
/Mateus