Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium Student
Country
Brazil
Operating System
(Windows 10, iOS 17.0.3, macOS Sonoma 14.0)
My Question or Issue
I have customized several cover arts with transparent backgrounds in PNG format, however after applying them to a playlist the background changes to black. For a few moments everything works, even when accessing it on another device. However, after restarting the app, the transparent color changes to black.
I believe that the cover arts are converted to JPEG and thus lose their transparency. Would it be possible to improve the app to preserve the cover art with transparency?
Solved! Go to Solution.
Hey @kelson-pereira,
Thanks for reaching out.
We can confirm that this is expected behavior, however, we do appreciate your feedback and we've made sure to forward it to the right team at Spotify.
Take care,
Hey @kelson-pereira,
Thanks for reaching out.
We can confirm that this is expected behavior, however, we do appreciate your feedback and we've made sure to forward it to the right team at Spotify.
Take care,
Dude it's almost 2025, and still I found this thread? Why the problem persists? C'mon fix this plz.
can this be fixed please 😭😭 i keep uploading pngs and it works fine for a second and then when i close out of the app the playlist cover background goes back to black… please make it so the background stays transparent 😭😭🙏🏼
Spotify fix this bs!!!!
I’ve also had this problem and it was confusing me because it would only happen to a select few of my playlists but the majority are fine. Upon experimenting, i discovered that if the playlist is downloaded, that’s when the black thing happens. Someone else pls vouch
I’m also frustrated with this issue, spotify can you please fix it for us!!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…