I keep getting the "something went wrong" error in desktop.

[nilsu]

I keep getting the "something went wrong" error in desktop app for windows for almost a week. The app works perfectly fine on my iPhone 11 but I cannot use the desktop app.

[thommie]

i have the same problem on my chromebook web app

[Rim4]

Same here. Happens when playing the last song in a playlist or album. 

[Clara37]

So, on my school Chromebook ( Version 130.0.6723.126 Official Build 64-bit), every time I try to go on Spotify, it always says, "Oops, something went wrong. Search for something else. I tried logging out, closing out the tab, and restarting the page, but still, nothing on Spotify works. But on my home iPad it worked just fine. What it happening?

[Yordan · Accepted solution]

Hey there, folks,

Thanks for reaching out to the Community!

Have you tried the Reset app data + restart option located in the three dots menu at the top left corner > Help > Troubleshooting to see if that does the trick? It's also worth performing a clean reinstall of the app - this will rule out any potential issues with corrupted cache and ensure you're running the latest version of Spotify available.

In case this occurs on the Web Player, check if everything looks good in an incognito/private window. You can also try the following:

• clear site data and cache
• disable any extensions
• updating your browser
• using another browser

If you're using a VPN, try disabling it as well.

Hope this helps. Cheers 🤘

[nilsu]

Clean reinstall worked for me, thank you🙂

[MisterMcFisty]

This happens EVERY TIME I use Spotify. A clean reinstall works to fix the issue but that takes time and it's annoying to do it EACH DAMN TIME. Clearly Spotify can't figure out what's going wrong and only offers the reinstall solution. That's fine but what they don't realize is because of this, I refuse to buy a subscription.