My spotify keeps on stopping randomly

[fafuq]

Plan

Free/Premium

Country

Indonesia

Device

(Personal computer and hp laptop)

Operating System

(Windows 10)

My Question or Issue

It's seems like I'm the only one that have this problem right now? but the thing is my spotify keeps on stopping randomly, pausing randomly. I have changed my password and re-enter it, no one seems to be getting into my account. I have cleared my cache, My internet connection is pretty fast, 70Mbps (That should be enough for spotify right?), and last i even have reinstalled spotify but it's still stopping randomly. The weird thing is that the problem is fixed if i go offline mode? So is there any problem in the server or what, please help me. Thank you.

[Ivelina]

Hey @fafuq,

Welcome to the Community!

Just to be on the safe side, we recommend logging out everywhere via the Overview Page here and even changing the password of the email address you've used to register.

If it's possible, try with a different Internet connection to see if the issue would persist and if you've been using Wifi until now, restart the router to test if there will be a change. 

Have you tried on a different device, for example a mobile phone? It'd also be helpful if you could log into a relative's or a friend's account on the device(s) you're currently using to see if the music would pause there too.

We'll need to test different troubleshooting steps in order to investigate if it's an Internet-related, device-, app- or account-related issue.

Thanks and keep us posted 🙂