Spotify Desktop (Windows) won't play any songs, but will play videos. Web player works fine.

[DeanKellham]

Plan

Premium

Country

United Kingdom

Device

Desktop PC

Operating System

Windows 11 22H2

My Question or Issue

Since yesterday my Spotify app will give me the error "Spotify can't play this right now. If you have the file on your computer you can import it." for any track I try to play. If I switch the song to a video (for supported songs) it plays fine.

It was working absolutely fine up until yesterday with no changes made.

The web client in a browser on the same PC works fine.

Any ideas?

Cheers,
Dean

[DeanKellham]

Additional troubleshooting - I have tried playing using my mobile phone's hotspot instead of my home internet connection - same issue.

I have cleared the cache within the app. I have uninstalled and reinstalled the app. I have restarted the PC.

[Yordan]

Hi there @DeanKellham,

Thanks for reaching out!

This error message is usually related to your audio device's settings. This article has some troubleshooting steps like changing the audio output device or updating the sample rate, which may help here, so feel free to check it out and give them a try.

Cheers 🤘