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I have been using Spotify premium on a desktop computer (Windows 7 64-bit) for years, with no major issues. However, in the past 2 days, every time I log into the program and play a song, within about 5-10 seconds of the song starting to play, it stops playing and the window disappears off the screen. Then, maybe 5-10 seconds later, it reappears again by itself. If I try to play the song again, same thing repeats. I have tried logging out and logging back in. I have tried logging back out, rebooting the computer, and logging back in. It doesn't work. I haven't installed any new programs or updates or anything on my computer, as far as I know there is no reason for this to be happening because nothing has changed on my computer, and the way I normally use Spotify hasn't changed either.
As of right now, Spotify has stopped functioning, which is a huge hassle because it is mainly what I use while working, so now I am spending a bunch of time trying to get it to work instead of being productive.
And when I get online to see what's going on, I find out that there doesn't seem to be a way to email anyone to get help, only this community.... Great.
Does anybody know how to solve this problem? Thanks.
In my case I dont even have to play a song, it starts a loop of force closing and opening again and I have to close spotify from task manager.
I uninstalled and installed again, and now its working, I even have a new UI, so I guess I was using an old version which wouldn´t update anymore.
I have the same problem as well:(
I also have the same problem since 2 days.
I'm able to log in; however NO MUSIC since last week!!!
Same for Mac OS X player (Yosemite).. (Spotify version 1.0.34.146.g28f9eda2)
Update:
Figured out how to contact Spotify technical support. The version of Spotify that was causing this problem was 1.0.3.101.bfa97dfe.
Basically Spotify tech support gave instructions to uninstall and reinstall. I was leery of whether or not my playlists would stay intact, so I spent a long time screenshotting all the songs so I would still have the info regardless. I uninstalled and reinstalled, now the version is 1.0.42.151.g19de0aa6, and the interface looks slightly different. I haven't spent much time playing Spotify since I reinstalled, but at least for the moment I am hoping it is fixed. If it is not fixed will re-post later.
Instructions I was given:
Try the following fixes in order. After each one, restart Spotify to see if it did the trick.
Windows 7 or Vista:
That didn’t work either? Try to run Spotify in Compatibility Mode:
That didn’t work either? One more try: Run Spotify as an administrator:
If that didn’t work, before you contact us again, please update your drivers, install any Windows Updates, and try once again.
see my reply about what I did
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