Spotify won't open and I can't uninstall or reinstall

[marijndebaas]

When I try to open Spotify nothing happens. Not even an error message or something.

The same when I try to uninstall it. Just nothing happens..

When I try to reinstall it, it says 'installing spotify'. And again boom, nothing happens afterwards. 

Can someone help me?!

[marijndebaas]

Btw, Im running win 8 pro 64 bits!

[Peter__]

Hey! Welcome to the community 🙂 

Do you have Internet Connection Sharing enabled on any of your network cards? 

Spotify doesn't seem to like that setting for some reason! 

If you are having issues, can you try an uninstall and reinstall whilst in Windows safe mode with networking and see if it then works? 

Instructions to boot into safe mode with networking are here: 

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode

Peter

[marijndebaas]

Peter, nope I don't have that option enabled..

But Spotify worked just fine untill today. I even used it this morning. Now boom, it stops..

[MyWh1teRabb1t]

I am having the same issue would really like to know if there is an update or solution coming. Thank You

[marijndebaas · Accepted solution]

I already got a solution for some time, (a couple minutes after I started this topic) Sorry i'd never posted it here.

My bitdefender antivirus was blocking the spotify process.

I went to bitdefender config -> antivirus -> exceptions -> processes and added spotify (allowed)

Hope this helps you! 🙂

[Peter__]

Thanks for sharing your solution @marijndebaas 🙂 

Peter

[Stosh]

Changing Bitdefender setting worked for me!  Thanks for sharing.

[Masysteria]

worked for me too, thx dude

[SixToMidnight]

Your solution worked flawlessly! Thank you

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@marijndebaas wrote:

I already got a solution for some time, (a couple minutes after I started this topic) Sorry i'd never posted it here.

My bitdefender antivirus was blocking the spotify process.

I went to bitdefender config -> antivirus -> exceptions -> processes and added spotify (allowed)

Hope this helps you! 🙂

---

[andreiafa]

Thank you so much for sharing!

The problem was with bitdefender yes!! 😄

CHEERS!

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@marijndebaas wrote:

I already got a solution for some time, (a couple minutes after I started this topic) Sorry i'd never posted it here.

My bitdefender antivirus was blocking the spotify process.

I went to bitdefender config -> antivirus -> exceptions -> processes and added spotify (allowed)

Hope this helps you! 🙂

---

[marijndebaas]

You're welcome guys! 🙂

Happy that it works for all of you

[gabortim]

Yes, it helped. Thank you!

[jcrowbar]

Just a heads up, I had the exact same issue and use AVG Anti-virus. Adding an exception for the Spotify process in AVG fixed the issue also.

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@marijndebaas wrote:

I already got a solution for some time, (a couple minutes after I started this topic) Sorry i'd never posted it here.

My bitdefender antivirus was blocking the spotify process.

I went to bitdefender config -> antivirus -> exceptions -> processes and added spotify (allowed)

Hope this helps you! 🙂

---

[marijndebaas]

Good to know that it also works with other AV programs! 🙂

[sempxe]

It makes sense now. It started doing it after I got bitdefender.. thanks +1

[marijndebaas]

UP UP.

Seeing a lot of people who still experience this problem..

The solution is close 🙂 (in here!!)

[JKOOK]

Where can I see the configuration setting?

[kingfish546]

Hi

Thanks for the bitdefender solution. I can find 'exclusions' (2015 version for 'exceptions') but can't find the file path for spotify. Any pointers? Screenshot attached.

Thanks

James

[kingfish546]

Screenshot attached...