SpotifyWebHelper has stopped working

[Spedwards]

 Everyday, I get this error message about 12 times everyday and it's very annoying... Is there anyway to fix this or stop it from coming up?

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	SpotifyWebHelper.exe
  Application Version:	0.9.15.27
  Application Timestamp:	54803b75
  Fault Module Name:	SpotifyWebHelper.exe
  Fault Module Version:	0.9.15.27
  Fault Module Timestamp:	54803b75
  Exception Code:	c0000005
  Exception Offset:	00012397
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	3081
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

[tsaker]

If anyone else is as enoyed as I was they can effectively disable SpotifyWebHelper as follows:

- Exit Spotify

- Open an elevated command shell and change directory to C:\Users\<user>\AppData\Roaming\Spotify\Data

- Rename SpotifyWebHelper.exe to SpotifyWebHelper.exe.disabled

- Copy C:\Windows\System32\rundll32.exe to SpotifyWebHelper.exe

- Start Spotify

[AlvinKarpis]

@tsaker, try exiting Spotimote server. I did that and no more annoying dialogs appear. I think this could be Spotimote server's fault and not Spotify's.

[TheMightyPope]

I don't know what Spotimote is. I just downloaded spotify and run it, and sort of expect it to work. How to I exit Spotimote?

[joetron2030]

Same here. I'm not running Spotimote either. I'm just running a basic Spotify install and seeing these crashes.

[zdm85]

Instead of disabling security software.  Try adding spotifywebhelper.exe to the exceptions list.  It seems to have eliminated the problem for me so far.

[joetron2030]

I'd done this previously but it didn't make a difference in my case. It kept crashing.

Spotify support asked me to install the latest beta version as a test. I'm currently running it. No crashes so far. But, it's only been a couple hours at this point.

[joetron2030]

After a 2nd full day of running with the latest BETA version of the Windows desktop app, I have seen no spotifywebhelper.exe crashes.

If you want to try it, you can download it from https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Welcome-to-the-Desktop-Beta/td-p/932803.

Just make sure you remove your current install first (including making sure that any %appdata% folders are gone, too).

[user-removed]

Spotify Inc., please fix this nonesense... then send me your survey. PS love you.

[reenhilm]

I have this problem too. Disabling antivirus/firewall should not count as an answer to solving this problem. That is just stating you don't really know what the problem is.

[user-removed]

I've been running the beta client and can also confirm that the SpotityWebHelper crashes are not occuring anymore. I'll update this post if I see any crashes.

I got the beta desktop client from here:

https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Welcome-to-the-Desktop-Beta/td-p/932803

[Gundul91 · Accepted solution]

I have this problem too and i solved it by adding spotifywebhelper.exe in the list of program of the windows firewall (sorry for my english)