Volume on desktop app has suddenly become softer. How can I fix?

[jn15]

The volume has been quieter and flatter on the desktop app for a couple of days as of 10/14/2024. I've tested the web app with the same volume level as usual and the sound is not soft like it is on the desktop app.

I've already tried a ton of fixes. I can temporarily fix it by going to control panel -> sound -> Realtek Speakers -> Properties -> disable audio enhancements. This seems to fix it until I fiddle with the volume or restart the app. Although it does seem like it just boosts the volume.

In the spotify settings I've tried to tinker with: auto adjust volume, normalize volume, enable/disable hardware acceleration. Still no luck.

I've also tried a reinstall and a windows reinstall.

[TanyaS]

Hi,

Thank you for reaching out to Spotify community 

A complete re-install eliminates likely any cache issues and also could you ensure you're running the latest version of Spotify

If the issue persists, try installing the app from a different source to see if that does the trick: if you downloaded Spotify from our website, try it from the Microsoft Store instead and vice versa.

[jn15]

This did not fix the problem unfortunately. I've discovered that tinkering with any setting on my Realtek speakers (control panel->sound) returns the audio to what seems like normal but changing the slider and reopening spotify seems to break it again.

[jn15 · Accepted solution]

For whatever reason, the problem appears to have fixed itself. The only thing I've done is change the streaming quality to very high and auto adjust to off, but even that didn't help right away. It might have been patched. All other Spotify and speaker settings are at their defaults. Best of luck to anyone with this problem and thanks for the help rendered!

[jn15]

You can also try resetting your network adapter (in Windows) by right clicking the wifi symbol on the right side of your toolbar. Then click diagnose and select the option to reset network adapter. The problem came back for a short while and this seemed to fix it.

[jn15 · Accepted solution]

The problem popped up again a couple of days ago. I was able to fix it this time by going to system -> sound -> select your speakers near the top under output -> spatial sounds under "Advanced" near the bottom -> select Windows sonic for headphones