Windows app very slow

[mhult]

I find the windows desktop client to be very slow since a while back, to the point of almost being unusable.

Everything I do in the GUI takes forever. It can take 30-60 seconds to do anything, like going to preferences through the menu, or opening up a playlist folder.

My computer is by no means slow, with an i9-10900 CPU and 32 GB of RAM.

Spotify runs much better on my Macbook air, ipad, and Android phone. There the GUI responds instantly. Even the web player on my Windows computer is snappy.

There must be something seriously wrong with the current version of the Windows app.

Please help.

[MateusM]

Hey there @mhult! 

Can you let me know if you have tried any troubleshooting? If not, can you try these steps and let me know if it helps?

If it doesn't help, can you let me know the Spotify version your device is running?

Looking out to your reply.

/Mateus

[mhult]

Yes, I have tried uninstalling, removing any leftover data, shutting down, and then re-installing from a different source.

It does not make any difference.

I can also inform that I have the exact same issue with Spotify on another Windows machine.

My conclusion is that there is not anything wrong with my installation, and more likely an issue with the software package itself.

I can see in task manager that Spotify puts a constant load of 100 percent on one of my CPU cores, even when I am not playing anything. This does not affect the computer as a whole, since it has 10 cores / 20 threads, but it indicates that there is a single threaded task in the Spotify app that is CPU strained. This is crazy. There is definitely something wrong with this app.

Again, Spotify is working beautifully on my Macbook air, ipad, and Android phone.

So I will likely not bother with the Windows client anymore until I hear that it has been fixed.

Perhaps this is a good time to check out Apple music?

I am running Spotify for Windows (64 bit) 1.2.39.578.g0ea3f38b

[MateusM]

Hey @mhult! Thanks for providing more info!

I see. In this case, can you try toggling the Enable hardware acceleration feature on/off to see if it helps? Additionally, if you have Local files enabled, you can disable them to check if that makes a difference.

You mention the issue happens on two different PCs. Can you let me know if you tried using a different account in any of those tests? 

Looking out to your reply.
/Mateus

[#5]

Whenever I use Spotify on my phone or the web browser, it is fine and runs perfectly smoothly. However, when I use the desktop application it runs so slow that it is practically unusable. I have tried downloading it multiple times. After I close the application and re-open it, it says "This application is unavailable at this time." It only stops saying that if I open task manager, and manually disable it. I have a decent PC, which I built myself, so there are no internal hardware issues with my computer. Everything is also up to date so Windows is not the problem either. I am running Windows 10. Rebooting my computer does not help additionally.

[MinBit]

It's too slow to use. Done all the obvious stuff like re-install and even some obscure things (I know my way around a pc) but it won't speed up under any circumstances. Starts off working fine when launched, after about 5 minutes of listening it crawls to a hault. Every single action (like adjusting volume) lags and takes many seconds to process.

[livo_music]

Did you find any solution?
I have the same problem

[Grab0]

Sooooo, not only you broke the GUI which was the best part of this app, but now you just broke it completely and don't do anything about for at least 6 months???? RIDICULOUS
My i9 clocking above 5Ghz goes down on both knees when I just glance at Spotify.
What I found out to help, is to quickly switch to Task Manager and this calms this **bleep** down. When you see a green leaf next to this app in the Task Manager right click it and disable efficiency mode. This helps, but only for short time before it switches itself back on. This I think, is a great gift from Intel and Dell in my case. Most expensive hardware chocked to death by unwanted and uncontrolled throttling.... This does not make Spotify any less guilty of shitting on people who actually liked the app.

[Grab0]

So, I have already spent 25 minutes trying to solve this problem, which is more than Spotify spent in last 6 months, judging on this thread alone. What I have found now is even more ridiculous. Performance problems go away when you maximize the window (rectangle icon in right corner / right side of the title bar, the one by the x (which also resolves Spotify problems XD))
Second method is to get to Details tab of Task Manager, hunt down all Spotify threads and try to give each higher priority. Don't be afraid to go to maximum one (Realtime) - it can't be any worse, can it? You can change priority of one instance and than switch to Spotify window (in windowed (not full screen) mode. If you hover you mouse over the playing clips you will either get super lag as usual or not if you were lucky with adjusting he priority. Obviously the idea to make dozen mini video players to switch as you move your mouse is ill conceived, but here it's also the worst possible implementation, almost hard to believe they published it at all, not to mention just leaving that for months... Why can't you just put the freaking PLAYLIST in the center column as it's the MAIN feature you have there. Not any of that web **bleep** you currently try to shove us. We PAID for the working APP with a PLAYLIST.