Wrong song name and artist after ad

[patros36]

After an ad ends, the artist is still "spotify" and the name of the song is the last song played before the ad, even though the songs continue to play one after the other. Whatever the song, song name and artist stays the same. I failed to find any solution to this problem. What should i do? 

[Anyk17]

Hey @patros36!

Thanks for coming to the Spotify Community for help.

Could you let us know what device, operating system and Spotify version you're running? 

Also, have you tried reinstalling the app with these steps: https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/? Does it help at all?

Keep us posted.

[patros36]

Im on a notebook lenovo y50-70, windows 8.1 and i posted the spotify version earlier(not on the pc right now to check again). And i tried reinstalling with deleting the storage like @maryC1 posted.

[madbrendon]

Hi there,

I am having the same issue as reported.

I am on Windows 10 Enterprise 64 bit.

Spotify version: 1.0.34.146.g28f9eda2

I have attached 2 pictures which demonstrate the issue.

The first:

The album cover and song name (red box) are the song I listened to before the Ad.

The artist name is listed as the Ad company (orange box)

The song that is currently playing is not either of those (yellow box)

This happens after each ad plays and a song starts after the ad. 

The second:

All of the album details are still on the ad, while I am listening to other songs. This happens when the next song does not autoplay after the ad, and I manually start a song.

Closing the Spotify application and re-opening it resets the current playing song information back to normal, but will break again at the next ad play.

Thanks for your help

[zackzzz]

it happens to mac OS X el cpaitan too (and on my windows 10)

[Anyk17]

Hey @patros36, @zackzzz and @madbrendon, thanks for coming to the Community for help!

Could you let us know if this is happening with a specific ad? 

We'll be glad to lend a hand.

[zackzzz]

I don't think so... I am in Brazil receiving brazilian ads

[Saglorm]

Same problem. Tried reinstalling. 

Artist and song name stucks after ad. Sometimes even time bar stucks and shows the max length of the previous ad, and songs keep playing in the background without any sort of feedback on the UI.

Desktop - Windows 10 Pro x64

Spotify - 1.0.36.124.g1cba1920

[Anyk17]

Hi folks! 

Thanks for all the info you've sent. We passed the details to our team and they're looking into this right now. We hope to have a fix soon.

If there's anything else we can do for you, let us know. 

[MichelRa]

1 year later there still can be the wrong displayed song then what you hear!

Now after each commercial add the wrong song is displayed or will after having a look in the list and return to the song-screen!

If they just add a check after 3 seconds playing that what is playing is correctly been displayed, all these kind of issues want be there!