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Desktop (Windows)

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • r6ze-mvm2k_7
  • Regular
  • 80348 Views
  • 80 replies
  • 27 likes
  • 80348 Views
  • 80 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Lanciano007
  • Gig Goer
  • 93308 Views
  • 289 replies
  • 22 likes
  • 93308 Views
  • 289 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6670 Views
  • 1 replies
  • 6 likes
  • 6670 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147294 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147294 Views
  • 0 replies
  • 26 likes

Add new Tune to My Music issue

When I add new tune to my music, and music album is playing the queue is reset to begin!!! Can you fix this issue? Steps to Reproduce: 1.- Select an album or playlist to play.2.- Search a new tune.3.- Add it into a my Music, while playlist follow pla...

  • Newbie
  • When I add new tune to my music, and music album is playing the queue is reset to begin!!!   Can you fix this issue?   Steps to Reproduce:   1.- Select an album or playlist to pl...
  • 194 Views
  • 0 replies
  • 0 likes
  • Windows
  • 194 Views
  • 0 replies
  • 0 likes

In Genres and Moods, I can't see "My year in music" or "2016 wrapped" or whatever it's called...

I saw the playlist maybe a few days ago in the Genres & Moods section, however it is no longer there, I tried to look for it in the Spotify desktop and Web browser applications, to no avail as I could not find it. Where did it go? I have searched and...

  • Regular
  • I saw the playlist maybe a few days ago in the Genres & Moods section, however it is no longer there, I tried to look for it in the Spotify desktop and Web browser applications, to no avail as I ...
  • KatesHere
  • Community Legend
  • 422 Views
  • 6 replies
  • 0 likes
  • Windows
  • 422 Views
  • 6 replies
  • 0 likes

muffled sounds while sth else playing

Good afternoon, when i am listening sounds on spotify and sth else just starts to play, for exaplme YT video, my spotify is just muffled. Can i turn that setting off? Where?

  • Newbie
  • Good afternoon, when i am listening sounds on spotify and sth else just starts to play, for exaplme YT video, my spotify is just muffled. Can i turn that setting off? Where?
  • 409 Views
  • 0 replies
  • 0 likes
  • Windows
  • 409 Views
  • 0 replies
  • 0 likes

Certain MP3's won't import to Spotify at all

So, I have a mixtape i downloaded years ago off of an artist's website. It's in my music folder, it's extracted, it's in the .mp3 file format. For some reason, the songs from that mixtape will not show up under "Local Files". All of my other music do...

  • Casual Listener
  • So, I have a mixtape i downloaded years ago off of an artist's website. It's in my music folder, it's extracted, it's in the .mp3 file format. For some reason, the songs from that mixtape will not sh...
  • 332 Views
  • 0 replies
  • 0 likes
  • Windows
  • 332 Views
  • 0 replies
  • 0 likes

HELP - Desktop playing christmas songs and wont stop!

Riggght - The desktop program on my laptop (Dell studio with Win 7 64bit) keeps playing christmas songs after each selected track. Spotfy dosent do this on mobile devises or the web player. It has also done this as both a standard, and now premium us...

  • Casual Listener
  • Riggght - The desktop program on my laptop (Dell studio with Win 7 64bit) keeps playing christmas songs after each selected track. Spotfy dosent do this on mobile devises or the web player.  ...
  • ozon
  • Newbie
  • 1280 Views
  • 4 replies
  • 0 likes
  • Windows
  • 1280 Views
  • 4 replies
  • 0 likes

Algorithm for Discover Weekly

Is there some way to change or reset it? For some reason, my Discover Weekly is polluted with Swedish music, and my poor ears are allergic to Swedish... Also, it would be nice if there was a "Discover Daily". It take it, that this would be a rather s...

  • Casual Listener
  • Is there some way to change or reset it? For some reason, my Discover Weekly is polluted with Swedish music, and my poor ears are allergic to Swedish...   Also, it would be nice if there was a...
  • MartinStoichkov
  • Community Legend
  • 3407 Views
  • 3 replies
  • 1 likes
  • Windows
  • 3407 Views
  • 3 replies
  • 1 likes

Windows Desktop app not resizing correctly (blank space or cropping)

Hi Guys,Currently on 1.0.45.186.g3b5036d6, Windows 7 x64 SP1.Graphics card is Nvidia GTX 760 OC with Nvdia drivers 376.33 When resizing the window the window either adds black space or crops the content rather than wrapping/scaling. Check out the scr...

  • Casual Listener
  • Hi Guys, Currently on 1.0.45.186.g3b5036d6, Windows 7 x64 SP1. Graphics card is Nvidia GTX 760 OC with Nvdia drivers 376.33   When resizing the window the window either adds black space or c...
  • 401 Views
  • 0 replies
  • 0 likes
  • Windows
  • 401 Views
  • 0 replies
  • 0 likes

Bug while playing album

I noticed that if I play an album, and then start browsing for another artist or album that it starts the album again from the very first track. I noticed this within the past update or two. If I want the full album to play, I have to leave it on tha...

  • Regular
  • I noticed that if I play an album, and then start browsing for another artist or album that it starts the album again from the very first track.  I noticed this within the past update or two.&nb...
  • 255 Views
  • 0 replies
  • 0 likes
  • Windows
  • 255 Views
  • 0 replies
  • 0 likes

Drag music from map to playlist?

Hi there, Is there any way to drag music from any map on my pc to a playlist in spotify?Spotify says i've got 12074 local music files, and i just want a select few for my next playlist. The thing is, i got all these songs in maps on my computer, ripp...

  • Newbie
  • Hi there,   Is there any way to drag music from any map on my pc to a playlist in spotify? Spotify says i've got 12074 local music files, and i just want a select few for my next playlist. Th...
  • 358 Views
  • 0 replies
  • 0 likes
  • Windows
  • 358 Views
  • 0 replies
  • 0 likes

2 Different premium users through same speaker / delete connect device

Hi, I logged in once on the portable pc at a family member , and connected with their Bose system through connect. When i login to my spotify on any device ( PC , Smartphone , Playstation ) i get the notification that that family member is playing mu...

  • Newbie
  • Hi,   I logged in once on the portable pc at a family member , and connected with their Bose system through connect.   When i login to my spotify on any device ( PC , Smartphone , Plays...
  • 281 Views
  • 0 replies
  • 0 likes
  • Windows
  • 281 Views
  • 0 replies
  • 0 likes

Keep telling me that my account is used elsewhere

Hi!During a few weeks now I have had a problem where my Spotify Windows client keeps telling me that my account is used elsewhere and then pauses the music..However.. Im only signed into the same account on my mobile phone.. and besides.. I just (as ...

  • Newbie
  • Hi! During a few weeks now I have had a problem where my Spotify Windows client keeps telling me that my account is used elsewhere and then pauses the music.. However.. Im only signed into the same...
  • BlackEagle-Ben
  • Roadie
  • 388 Views
  • 1 replies
  • 0 likes
  • Windows
  • 388 Views
  • 1 replies
  • 0 likes

Download all your songs

Hello!I just wanted to ask a quick question....So I just recently got myself Spotify Premium and use it on my phone and my desktop.And I saw the Download button on "my music" on the mobile. Since I didnt see one on the desktop Version and it seems, l...

  • Casual Listener
  • Hello! I just wanted to ask a quick question.... So I just recently got myself Spotify Premium and use it on my phone and my desktop. And I saw the Download button on "my music" on the mobile. Sin...
  • BlackEagle-Ben
  • Roadie
  • 1808 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1808 Views
  • 1 replies
  • 0 likes

Import library, then delete files which are on Spotify

Hello, so I cannot believe that this is not possible because it seems to be the most logical step when moving to the cloud. Maybe it is possible though and I just don't know how? In any case, I am NOT talking about the "use local files" feature of Sp...

  • Newbie
  • Hello,  so I cannot believe that this is not possible because it seems to be the most logical step when moving to the cloud. Maybe it is possible though and I just don't know how? In any case, ...
  • 503 Views
  • 0 replies
  • 1 likes
  • Windows
  • 503 Views
  • 0 replies
  • 1 likes

Saved Songs and Albums completely missing

Hi, Since Monday, December 12th, all of my saved songs and albums have been completely gone. I use Spotify Premium installed on two Windows computers and on my Android phone. I tried uninstalling and reinstalling Spotify on all three devices to no av...

  • Newbie
  • Hi,   Since Monday, December 12th, all of my saved songs and albums have been completely gone. I use Spotify Premium installed on two Windows computers and on my Android phone.   I trie...
  • 298 Views
  • 0 replies
  • 0 likes
  • Windows
  • 298 Views
  • 0 replies
  • 0 likes

Artist playing issue

Artist: Dry the River.Album: Alarms in the Heart.Song: Gethsemane, Rollerskate, Vessel, Hope Diamon I cannot get some of the songs from the album to play. Windows 7.

  • Newbie
  • Artist: Dry the River. Album: Alarms in the Heart. Song: Gethsemane, Rollerskate, Vessel, Hope Diamon   I cannot get some of the songs from the album to play. Windows 7. 
  • user-removed
  • Not applicable
  • 279 Views
  • 1 replies
  • 0 likes
  • Windows
  • 279 Views
  • 1 replies
  • 0 likes

Can't save music, artists missing

On my phone, I cannot save music and cannot seem to find the 'your music' section. I can only favourite songs. Is this part of a new update, as I only have a 'me' section, rather than 'your music.' However, on my computer, I can save a song, but the ...

  • Casual Listener
  • On my phone, I cannot save music and cannot seem to find the 'your music' section. I can only favourite songs. Is this part of a new update, as I only have a 'me' section, rather than 'your music.' ...
  • user-removed
  • Not applicable
  • 296 Views
  • 1 replies
  • 0 likes
  • Windows
  • 296 Views
  • 1 replies
  • 0 likes

Fix shuffle

Hi, Shuffle is still broken. In a larger playlist some items dont ever get played, and starting a shuffle session always result in a very similar song order being played. If items are added (or removed) to the playlist that particular song order chan...

  • Casual Listener
  • Hi,   Shuffle is still broken. In a larger playlist some items dont ever get played, and starting a shuffle session always result in a very similar song order being played. If items are added ...
  • user-removed
  • Not applicable
  • 1498 Views
  • 3 replies
  • 5 likes
  • Windows
  • 1498 Views
  • 3 replies
  • 5 likes

Spotify closing on first start to update and restart EVERY TIME

How can i fix this?Everytime I start Spotify , I start a Song for 10 seconds before spotify closes without any warning and goes to the updater which then tries to update spotify. This happens everytime I start Spotify. How can I fix this ?

  • Casual Listener
  • How can i fix this? Everytime I start Spotify , I start a Song for 10 seconds before spotify closes without any warning and goes to the updater which then tries to update spotify. This happens every...
  • LucaBumble
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • Windows
  • 364 Views
  • 2 replies
  • 0 likes

Spotify in Japan

I used to use spotify in America but now I'm in Japan, and to be honest the service here is really **bleep**. The playlists are different and you can't even use the radio option. What good is spofity if you can't find new artists similar to what you ...

  • Casual Listener
  • I used to use spotify in America but now I'm in Japan, and to be honest the service here is really **bleep**. The playlists are different and you can't even use the radio option. What good is spofity...
  • 272 Views
  • 0 replies
  • 0 likes
  • Windows
  • 272 Views
  • 0 replies
  • 0 likes

Some songs from a downloaded playlist are greyed out when I'm offline

Hi, I have several playlists that I've downloaded to play when I don't have internet access. However, on some of the mixes, a portion of the songs are greyed out when I'm offline. But when I'm online, those songs are suddenly available and no longer ...

  • Casual Listener
  • Hi, I have several playlists that I've downloaded to play when I don't have internet access.   However, on some of the mixes, a portion of the songs are greyed out when I'm offline.   B...
  • 435 Views
  • 0 replies
  • 0 likes
  • Windows
  • 435 Views
  • 0 replies
  • 0 likes