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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Rim4
  • Gig Goer
  • 73193 Views
  • 79 replies
  • 27 likes
  • 73193 Views
  • 79 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Pansauce
  • Casual Listener
  • 88454 Views
  • 283 replies
  • 22 likes
  • 88454 Views
  • 283 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6360 Views
  • 1 replies
  • 6 likes
  • 6360 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146814 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146814 Views
  • 0 replies
  • 26 likes

Why is the play queue cleared if I rearrange the order while an ad is playing?

If I make any changes to the play queue while an advertisement is playing, the whole play queue is cleared, which I find very annoying. I am a big fan of the play queue and often find myself rearranging the order of songs that will be played next. I ...

  • Newbie
  • If I make any changes to the play queue while an advertisement is playing, the whole play queue is cleared, which I find very annoying.  I am a big fan of the play queue and often find myself re...
  • 400 Views
  • 0 replies
  • 1 likes
  • Windows
  • 400 Views
  • 0 replies
  • 1 likes

[Win 10] Sporadic pausing of music in desktop client.

Over the past week audio has started to pause itself for no apparently reason. It happens when Spotify is the only application running and while other apps are running (example gaming). During gaming, when it pauses, it will sometime randomly resume ...

  • Regular
  • Over the past week audio has started to pause itself for no apparently reason.  It happens when Spotify is the only application running and while other apps are running (example gaming). During...
  • 357 Views
  • 0 replies
  • 0 likes
  • Windows
  • 357 Views
  • 0 replies
  • 0 likes

Spotify leaks over to second monitor

It seems to happen when I use the windows "snap" feature but do so while some of the window's still on the primary monitor, here's a gif : https://gfycat.com/DaringWickedBeardeddragon As you can see I've also included a small portion of my primary mo...

  • Music Fan
  • It seems to happen when I use the windows "snap" feature but do so while some of the window's still on the primary monitor, here's a gif : https://gfycat.com/DaringWickedBeardeddragon   A...
  • 536 Views
  • 0 replies
  • 1 likes
  • Windows
  • 536 Views
  • 0 replies
  • 1 likes

spotify.com does not work. proxy not found...

Whats wrong? i checked my firewall and anti-virus so that they are not blocking the site.

  • Newbie
  • Whats wrong? i checked my firewall and anti-virus so that they are not blocking the site.
  • 316 Views
  • 0 replies
  • 0 likes
  • Windows
  • 316 Views
  • 0 replies
  • 0 likes

Save Offline songs to USB

I want to save my offline songs to a usb drive so I can use this on my iPad instead of taking up 3GB of space on my iPad. Is it possible to direct Spotify Premium to save those offline songs to a USB?

  • Music Fan
  • I want to save my offline songs to a usb drive so I can use this on my iPad instead of taking up 3GB of space on my iPad.  Is it possible to direct Spotify Premium to save those offline songs to...
  • pacitoali
  • Newbie
  • 93687 Views
  • 11 replies
  • 4 likes
  • Windows
  • 93687 Views
  • 11 replies
  • 4 likes

Can't download local data

Hello, I started using Spotify Premium on my Windows PC and Iphone5 today. I am not able to download random files of my local data. I put them in a playlist. Some work, others don't. When I restart the download sometimes some of the files work but I ...

  • Newbie
  • Hello,   I started using Spotify Premium on my Windows PC and Iphone5 today. I am not able to download random files of my local data. I put them in a playlist. Some work, others don't. When I ...
  • McLachlan
  • Roadie
  • 516 Views
  • 1 replies
  • 0 likes
  • Windows
  • 516 Views
  • 1 replies
  • 0 likes

This track is not available on some albums.

A lot of the music I listen to on spotify seems to suddenly be saying "this track in not available". To give some specific examples some of these albums are. Ben Howard "I forget where we were". Aphex twin, loads of stuff, but "druqks" isn't there. R...

  • Visitor
  • A lot of the music I listen to on spotify seems to suddenly be saying "this track in not available". To give some specific examples some of these albums are. Ben Howard "I forget where we were". Aphe...
  • crematedman
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • Windows
  • 356 Views
  • 1 replies
  • 0 likes

Skipping every song.

Spotify just keeps skipping every song without stoping for some reason. I have tried reinstalling the app, reinstailling my sound drivers, updating java. I have seen alot of threads with the same problem but from like months/years ago, and nothing in...

  • Casual Listener
  • Spotify just keeps skipping every song without stoping for some reason. I have tried reinstalling the app, reinstailling my sound drivers, updating java. I have seen alot of threads with the same pro...
  • crematedman
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • Windows
  • 391 Views
  • 1 replies
  • 0 likes

"Esta canción no está disponible"

Hola. Hace unos días, cambié el país de mi cuenta de Spotify, y resulta ser que desde entonces no sólo varias canciones que sé que sí están disponibles en el nuevo país me aparecen como si no lo estuvieran, sino que también al intentar reproducir alg...

  • Visitor
  • Hola. Hace unos días, cambié el país de mi cuenta de Spotify, y resulta ser que desde entonces no sólo varias canciones que sé que sí están disponibles en el nuevo país me aparecen como si no lo estu...
  • 1193 Views
  • 0 replies
  • 0 likes
  • Windows
  • 1193 Views
  • 0 replies
  • 0 likes

Solved!! can people following a public playlist still listen after it's made private?

hey there! i have a couple of playlists on my spotify that used to be public, but since i gained a few followers i decided to make them private. one of my close friends is following these playlists and i don't mind her seeing or listening to them, bu...

  • Casual Listener
  • hey there! i have a couple of playlists on my spotify that used to be public, but since i gained a few followers i decided to make them private. one of my close friends is following these playlists a...
  • sarahashley98
  • Casual Listener
  • 6003 Views
  • 1 replies
  • 0 likes
  • Windows
  • 6003 Views
  • 1 replies
  • 0 likes

My songs library doesn't show all of my saved songs

After the last update I noticed a ton of songs went missing in my library even though I didn't unsave them. This really sucks because I like to shuffle my library which usually has 5000+ songs in it, but after adding them all to a playlist it only sh...

  • Casual Listener
  • After the last update I noticed a ton of songs went missing in my library even though I didn't unsave them. This really sucks because I like to shuffle my library which usually has 5000+ songs in it,...
  • 398 Views
  • 0 replies
  • 0 likes
  • Windows
  • 398 Views
  • 0 replies
  • 0 likes

My Songs Problem

Usually when I click on 'Songs' under the 'Your Music' tab, it shows all of my saved songs, now when I click on it I get redirected to 'Browse'. Problem only appears on desktop.

  • Newbie
  • Usually when I click on 'Songs' under the 'Your Music' tab, it shows all of my saved songs, now when I click on it I get redirected to 'Browse'. Problem only appears on desktop. 
  • lostwords13
  • Newbie
  • 291 Views
  • 1 replies
  • 0 likes
  • Windows
  • 291 Views
  • 1 replies
  • 0 likes

Song Bar on PC / Win 8.1

Hello,when i switch between Spotiy and a game (or the browser, Word or whatever), the Song Bar (left: cover, middle: skip, shuffle, play/pause etc, right hand side: volume control) freezes in the current state. This means that it freezes in the state...

  • Casual Listener
  • Hello, when i switch between Spotiy and a game (or the browser, Word or whatever), the Song Bar (left: cover, middle: skip, shuffle, play/pause etc, right hand side: volume control) freezes in the c...
  • 344 Views
  • 0 replies
  • 0 likes
  • Windows
  • 344 Views
  • 0 replies
  • 0 likes

Solved!! Pornographic banners on Spotify free for pc desktop windows 8.1

Hi, I have Spotify free and in the lower part of my spotify always appear pornographic banners, does not respect my privacy, please how can I prevent it?Thanks to everybody

  • Casual Listener
  • Hi, I have Spotify free and in the lower part of my spotify always appear  pornographic banners, does not respect my privacy, please how can I prevent it? Thanks to everybody
  • Bollesan
  • Casual Listener
  • 766 Views
  • 4 replies
  • 0 likes
  • Windows
  • 766 Views
  • 4 replies
  • 0 likes

Spotify stops playing after 1 second

Hey everybody,I have a big problem. Every time i choose a song it only plays 1 second and than I don't hear sound anymore. What can I do? I tried re-installing spotify and I tried something with the cache but it didn't work. And everytime I changed t...

  • Newbie
  • Hey everybody, I have a big problem. Every time i choose a song it only plays 1 second and than I don't hear sound anymore. What can I do? I tried re-installing spotify and I tried something with th...
  • 296 Views
  • 0 replies
  • 0 likes
  • Windows
  • 296 Views
  • 0 replies
  • 0 likes

Spotify skips the songs and stops playing after 2 seconds

hi!from this evening on my spotify player skips most of the songs and the few songs that start playing, stop again in 2 seconds... actually a reinstalled, cleared the cache, etc.... but nothing helped.i tried spotify on my iphone too and the problem ...

  • Newbie
  • hi! from this evening on my spotify player skips most of the songs and the few songs that start playing, stop again in 2 seconds... actually a reinstalled, cleared the cache, etc.... but nothing hel...
  • eLaZizY
  • Casual Listener
  • 465 Views
  • 2 replies
  • 1 likes
  • Windows
  • 465 Views
  • 2 replies
  • 1 likes

Spotify keeps crashing over and over again, has ceased to be usable

I have been using Spotify premium on a desktop computer (Windows 7 64-bit) for years, with no major issues. However, in the past 2 days, every time I log into the program and play a song, within about 5-10 seconds of the song starting to play, it sto...

  • Casual Listener
  • I have been using Spotify premium on a desktop computer (Windows 7 64-bit) for years, with no major issues. However, in the past 2 days, every time I log into the program and play a song, within abou...
  • primordialsea
  • Casual Listener
  • 927 Views
  • 7 replies
  • 1 likes
  • Windows
  • 927 Views
  • 7 replies
  • 1 likes

"Can't play current song" when gaming

I'm playing games and I get this issue ( Overwatch mostly) where after I leave a match, the song suddenly stops and I can hear a 'pop' as though the headset has disconnected. All other audio still works (game volume, youtube etc.). I get the impressi...

  • Newbie
  • I'm playing games and I get this issue ( Overwatch mostly) where after I leave a match, the song suddenly stops and I can hear a 'pop' as though the headset has disconnected. All other audio still wo...
  • 319 Views
  • 0 replies
  • 0 likes
  • Windows
  • 319 Views
  • 0 replies
  • 0 likes

"This song is not available", Spotify seems to think I'm offline

I get the error message "This song is not available. If you have the file on your computer you can import it." when I try playing any song. I'm not in offline mode, and able to browse the whole catalogue. I have narrowed the problem down a bit:- I ha...

  • Casual Listener
  • I get the error message "This song is not available. If you have the file on your computer you can import it." when I try playing any song. I'm not in offline mode, and able to browse the whole catal...
  • evelyn99
  • Newbie
  • 603 Views
  • 3 replies
  • 1 likes
  • Windows
  • 603 Views
  • 3 replies
  • 1 likes